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Remember LEAST for Great Customer Service

Remember LEAST for Great Customer Service

Customer service is the backbone of any successful business. It not only resolves issues and addresses concerns but also creates memorable experiences that keep customers coming back. Exceptional customer service can set you apart from your competitors.    Great...

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Remember LEAST for Great Customer Service

Customer service is the backbone of any successful business. It not only resolves issues and addresses concerns but also creates memorable experiences that keep customers coming back. Exceptional customer service can set you apart from your competitors.    Great...

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Why Your Employees Need Training Recertification

Why Your Employees Need Training Recertification

How often do you recertify your employees for compliance topics? If a situation arose, are you confident they would know how to handle it? Recertification, even when state or federal law does not require it, is a good way to make sure your employees are always up to...

Transforming Training Techniques

Transforming Training Techniques

Ask any business manager how things are going these days, and the answer will probably include the word “busy.” But what does that really mean? Busy with customers? Busy with operational tasks? Busy training staff members? Managers have many responsibilities, and it’s...

The Benefits of Workplace Mentorship

The Benefits of Workplace Mentorship

January is National Mentorship month. What better way to start off the new year than by developing a workplace mentorship program to further invest in your employees? Mentoring programs can benefit the mentor as well as the mentee. A good mentoring program can also...

Keeping Your Harassment Training Up-to-Date

Keeping Your Harassment Training Up-to-Date

A new year provides new opportunities for reviewing your training program and making sure your employees are receiving the training they need, particularly in relation to compliance. For example, when was the last time you really looked at your harassment training?...

Customer Service Begins in the Interview

Customer Service Begins in the Interview

Job interviews are stressful experiences for everyone. Think about it. Do you feel comfortable talking about yourself for half an hour to convince someone you don’t even know that you’re competent, intelligent and a good risk? Probably not. You’ll find out more about...

Your Competition is Changing – Are You Ready?

Your Competition is Changing – Are You Ready?

You’ve heard the joke about the two hikers and a bear, right? Two hikers encounter an angry bear in the forest. One of them opens his backpack, pulls out his running shoes, and begins putting them on as fast as he can. The other watches and says, “You don’t think...

Barriers to Effective Communication

Barriers to Effective Communication

George Bernard Shaw once said, "The single biggest problem in communication is the illusion that it has taken place." Although nearly a century has passed since these words were first spoken, they still hold true today. Barriers to effective communication in the...

Last Minute Holiday Merchandising

Last Minute Holiday Merchandising

By this time of the year, your holiday marketing plan should be pretty well up and running. Hopefully you’re pulling in the profits you anticipated. But, are there any last-minute opportunities that may have been overlooked while you've been preparing for the busy...

Tracking Employee Training with Your LMS

Tracking Employee Training with Your LMS

Designing and implementing an employee training program is just the beginning. To really gauge the success of that program, you need to be able to track and report on your employee training. Fortunately, your learning management system (LMS) comes with features...

How to Develop Personalized Learning Paths

How to Develop Personalized Learning Paths

In an evolving business landscape, where the younger generations have higher expectations for their employers, it is becoming increasingly important to recognize the significance of nurturing your greatest asset—your employees. In order to do so, your company should...

Focus on Holiday Safety

Focus on Holiday Safety

Odds are your Christmas tree is not going to burn down your building (but water it well, anyway). Chances are also good that nobody’s going to eat a Poinsettia (it's a myth that they're poisonous, anyway). And you can probably bet that your assistant manager is not...

Are Your Employees Prepared for an Active Shooter?

Are Your Employees Prepared for an Active Shooter?

With the threat of active shooter incidents becoming a frightening reality, training employees to respond effectively is a necessity. Active shooter training such as the FBI’s “Run. Hide. Fight.” video equips employees with tools to mitigate fear, empowers them to...