Coaching Vs. Training

Coaching Vs. Training

Are your managers trainers or coaches? While it might seem like these are interchangeable roles, they are really two interdependent positions. Especially in today’s workforce where technology has transformed training techniques, trainers and coaches accomplish very...

What’s Your Story?

What’s Your Story?

Donald Miller, author of Building a StoryBrand: Clarify Your Message So Customers Will Listen, wrote, “The only reason our customers buy from us is because the external problem we solve is frustrating them in some way. If we can identify that frustration, put it into...

Start Planning Now for Next Year

Start Planning Now for Next Year

With the fourth quarter of the year underway, now is the perfect time to start thinking about your goals for next year. Being an effective manager is a tough job, but with the right planning and the right skills, you can continue to improve and grow. Keep these key...

Set New Managers up for Success

Set New Managers up for Success

Most companies embrace the strategy of promoting from within when looking for new managers. The benefits are obvious – lower hiring costs, higher morale, reduced training demand, and the list goes on and on. But if this is such a great approach, then why do about half...

6 Traits of an Effective Role Model

6 Traits of an Effective Role Model

Whether you’re managing a restaurant, a convenience store, or any service business, you’re a role model for your staff. Your values, attitudes, and behaviors set the standard for what you expect from others. If you want your employees to treat each other with respect,...

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