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Transforming Training Techniques

Transforming Training Techniques

Ask any business manager how things are going these days, and the answer will probably include the word “busy.” But what does that really mean? Busy with customers? Busy with operational tasks? Busy training staff members? Managers have many responsibilities, and it’s...

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Transforming Training Techniques

Ask any business manager how things are going these days, and the answer will probably include the word “busy.” But what does that really mean? Busy with customers? Busy with operational tasks? Busy training staff members? Managers have many responsibilities, and it’s...

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The Ultimate Customer Experience – A Quest for Excellence

The Ultimate Customer Experience – A Quest for Excellence

In a world where we are ambushed with ads, blasted with promises and bombarded with choices, we rarely believe anything that isn’t a “going out of business” sale. Every “customer first,” “high quality,” and “great service” spiel we hear makes us roll our eyes. We’re...

The Importance of Effective Workplace Communication

The Importance of Effective Workplace Communication

Good communication is the foundation of any successful work environment. Workplace communication can be defined as the exchange of ideas among your employees. Whether you’re meeting face-to-face physically in the office, talking on the phone or videoconferencing, or...

Technology Increases Your LMS Support Options

Technology Increases Your LMS Support Options

Technology is a constantly evolving resource. When it comes to employee training, this means a wider range of methods for training your employees – especially if you employ a learning management system (LMS). Advances in technology also give you more options when it...

Employee Friendly Policies Serve Your Internal Customer

Employee Friendly Policies Serve Your Internal Customer

Competition for the customer has sky-rocketed. Stores -- both national chains and local mom-and-pop shops -- are introducing value pricing and loyalty programs… anything to keep their focus on getting customers through the door. While these efforts are indeed...

7 Benefits of Teambuilding

7 Benefits of Teambuilding

You’ve likely heard the saying, “Teamwork makes the dream work.” While it may seem cliché, it’s not wrong. In order for your organization to be successful in achieving its goals, you need a team that can work together cohesively. That kind of teamwork doesn’t just...

How Poor Service Affects Your Profits

How Poor Service Affects Your Profits

Every time we go to a store, eat at a restaurant or call about a bill, we are either entering "Consumer Arena of Service Heaven" or "Service Hell," braced for battle, brimming with expectations, hoping for service excellence, but more often than not, we end up...

Why Every Business Needs to Offer First Aid Training

Why Every Business Needs to Offer First Aid Training

No matter what type of business you operate, your employees are your most valuable asset and you have an obligation to protect them. Providing adequate first aid training and supplies is one of the many ways you can provide a safe and productive work environment....

Tracking Employee Training

Tracking Employee Training

No matter what industry you're in, your staff is still your most valuable asset. On the front lines every day, employees have the most influence over important success factors, such as customer loyalty, sales goals, company culture, and legal compliance. Each one of...