April 1, 2016
Time for a Little Spring Clean-Up!
With temperatures warming up and a new season ahead of you, now’s the perfect time to do some spring cleaning. Sure, some literal deep cleaning is a good idea to keep your store looking its best, but there’s much more to it than that. In addition to the physical appearance of your store, what other areas of your business could use some freshening up?
Start by looking at your operational policies and procedures. Look for anything that may need to be updated based on new compliance regulations and corporate guidelines. Then, evaluate how your training program aligns with your procedures. Employees should be re-trained on important issues regularly, and part of your spring cleaning strategy should include scheduling employee refresher training. Next, review the performance of your staff to identify employees ready for new challenges, as well as those who may need some extra help. Spring is in the air – take advantage of this time to make sure you’re prepared for the busy summer months.
Workshop the Month: Beverage Fountain Cleaning
The Beverage Fountain is a busy self-service area that requires employees to be vigilant in cleaning and sanitizing. This module provides instruction for sanitizing fountain areas, cleaning nozzles and diffusers, and flushing and cleaning the tubes and ice machine. Employees learn that customer safety and the store’s reputation depend on their adherence to strict safety and sanitation procedures.
Shake Off the Rust with Spring Training
It’s baseball season…the perfect time to train! Keep your employees on their toes by using the Ready Schedule feature to schedule and deliver customized refresher workshops.
The Sunhawk Ready Schedule Training feature allows you to set up training for delivery throughout the year. This streamlined approach gives you time to focus on other things, knowing that your employees are getting the training they need, when they need it! Don’t forget to have your managers check the TRAC Calendar, so they are aware of when training events are coming up for their store team(s).
Ongoing training at every level is a key component in any successful training program. Keeping your managers and employees sharp will position your operation for continuing success.
Contact the account management team if you would like more information on setting up and scheduling training workshops that will help improve your overall training process.
As your partner in learning management, your input is important to us. If you have a question about the RTO system, a suggestion for improvement, or a training tip you'd like to share, please contact us, we'd love to hear from you!
Account Management Team
District Manager Workshop
The District Manager workshop is the newest in our Leadership Development series. Designed specifically for multi-unit supervisors, these modules address the unique challenges that come with a District Manager Position. Modules currently available include Driving to Bottom Line Results, Coaching & Leading, Effective Store Visit, and Conducting a Productive Meeting. By covering topics critical to the success of a District Manager, this workshop will improve store performance and manager effectiveness.
RTO’s District Manager training is part of our overall commitment to support convenience store personnel throughout their careers. With a focus on career progression, employees get exactly the training they need at the precise time they need it. Please contact our account management team if you would like to add the District Manager workshop to your current training program.
Stop, Facilitate and Listen
Any successful training program is multi-faceted. In addition to your formal training program, short in-person training sessions with your team are critical to your team’s overall success. Whether you are following up on an online PCI compliance course, training on a new promotion, or giving a quick safety refresher course, having the team together gives you an opportunity to train, coach, and inform. From brief pre-shift meetings to longer in-depth training sessions, your primary role as the facilitator is to define objectives and present material in a way that ensures those objectives are met. How you do that — how you engage your trainees — determines whether your objectives find their way to the sales floor or stay in the meeting room.
Did You Miss an Issue?
Our Bright Ideas monthly newsletter offers original ideas every month to help you manage a successful training program and leverage the many features of your Sunhawk learning management system. From the Sunhawk X rollout and important updates to implementation ideas and featured modules, we've covered a lot of ground since our first issue. Just in case you missed any of it, we've put the Bright Ideas archives right at your fingertips. Click here to check them out!