March 1, 2016
You Don’t Need Luck to Find Your Pot of Gold
Looking for the pot of gold in your operation? It’s right in front of you. Every customer who walks through your door creates opportunities for you and your staff to deliver gold star service. Exceptional customer service doesn’t happen by chance, however. It takes great leadership, consistent training, and dedication by your employees. Think of yourself as the creator of the rainbow that leads to the pot of gold. Are you building a path to prosperity for your store?
Positive leadership leads to motivated team members who will treat your customers in a way that inspires loyalty. That’s your competitive advantage. You and your closest competitors are likely to offer the same selection and similar pricing. Service is your invisible product. Exceptional service is what sets you apart from the store down the street, and your people make the difference. When you hire the right employees, commit to training them every day, and lead them with integrity and enthusiasm, your pot of gold will make itself.
Workshop the Month: Customer Service Excellence
According to the American Express Global Customer Service barometer, 78% of consumers have ended a transaction or not made an intended purchase because of poor customer service.
This module teaches employees the basics of outstanding customer service, including welcoming customers, making eye contact, answering customer questions and thanking customers.
Contact your Account Manager to have this module added to your training network and find out more about our specialist and management training series.
Employee Training. Simplified.
A course is a concentrated unit of training curriculum. Each course is segmented into topic-specific workshops, which are further broken down into training modules. You choose the topics to include in each course and workshop, and the structure allows you to segment learning and create workflow and career paths for each role or job title. They are easily customized to fit your specific needs, and can be used to cover the fundamentals, ongoing advanced career training, and even refreshers for your seasoned employees.
Using this system, you are ensuring that your employees are receiving the training they need by establishing specific workshops for each job title and/or role. Implementing training workshops at every level will streamline your employee training and position your team for success.
Contact your Account Manager if you would like more information on setting up and scheduling training workshops that will help improve your overall training process.
As your partner in learning management, your input is important to us. If you have a question about the RTO system, a suggestion for improvement, or a training tip you'd like to share, please contact us, we'd love to hear from you!
Account Management Team
We Invite You to BYOC!
Bring Your Own Content
RTO’s Sunhawk X LMS offers a flexible way to customize your training. The Bring Your Own Content feature is an add-on to our web-based learning management system. Combine your custom content with our online modules, or use the RTO system to deliver your in-house produced video, SCORM or other licensed training content.
Love to Lead You
RTO’s Account Management Team is dedicated to helping all our clients get the most out of the Sunhawk X LMS. We support our clients’ overall training goals with streamlined reporting, tracking and training results, and many other LMS features that help trainers and managers effectively engage and train their staff. If you haven’t yet heard from our account management team, please contact them using the email located on the bottom the newsletter, and schedule an account review today!
Customer Experience: A Quest for Excellence
In a world where we are ambushed with ads, blasted with promises and bombarded with choices, we rarely believe anything that isn’t a “going out of business” sale. Every “customer first,” “high quality,” and “great service” spiel we hear makes us roll our eyes We’re not alone. Our customers are cynical, too, and perhaps worse yet, so are our employees. How do we counter that? With competitors on every corner, how do we stand apart – and above the rest? How do we truly deliver the ultimate customer experience? And what does it look like when we do?
Did You Miss an Issue?
Our Bright Ideas monthly newsletter offers original ideas every month to help you manage a successful training program and leverage the many features of your Sunhawk learning management system. From the Sunhawk X rollout and important updates to implementation ideas and featured modules, we've covered a lot of ground since our first issue. Just in case you missed any of it, we've put the Bright Ideas archives right at your fingertips. Click here to check them out!