August 1, 2015


We’re celebrating here at RTO! A few weeks ago, we launched our upgraded LMS, Sunhawk X. Feedback from clients has been positive, with many companies already seeing the benefits of the new system. If you haven’t already, check out these new features:

Streamlined tracking of trainee progress
Easy assignment of training to multiple users
Export function for important training reports
Improved company configuration interface
We understand that a company’s workforce drives its success, and our upgraded LMS is designed with that in mind. This month’s edition of our Bright Ideas newsletter brings you more ideas to manage learning at all levels of your organization.

Module of the Month: PCI Compliance

PCI Compliance is critical to the success of your business. Training on compliance with the Payment Card Industry Data Security Standard (PCI DSS) will protect the credit card information of your customers.

In this module, your employees will learn important card security issues, what is sensitive card holder data, and the rules you must follow to prevent credit and debit card data theft.

Contact your Account Manager or a member of the RTO Account Management team to have this module added to your training network.

PCI Compliance Points

Done and Destroy. The most important guiding principle of PCI compliance is simple: As soon as credit card data is no longer needed, it should be destroyed.

Security Rules. Follow these basic rules to keep cardholder data secure.

Never copy sensitive cardholder data to any form of electronic media.
Never manually copy credit card numbers or information, such as writing them on a scrap of paper, ledger, or hand ticket.
Keep cards in sight of the customer at all times during the transaction.
If you have to hold on to any credit card data for an approved business purpose, keep that data in a secure, locked environment.
If you have physical credit card data that needs to be thrown away, it must be completely unreadable, incinerated, or cross shredded into pieces no greater than 1/4 inch.
Never send e-mails containing credit card data.
Store management should be immediately involved any time a customer leaves their credit card behind.

Contact Us

As your partner in learning management, your input is important to us. If you have a question about the RTO system, a suggestion for improvement, or a training tip you'd like to share, please contact us, we'd love to hear from you!

Support Team
Phone: 800.786.9545

Account Management Team
Phone: 800.247.8514

Marketing Team
Phone: 800.247.8514

Sunhawk Version X Release

What is Sunhawk? It’s the new name for the RTO LMS, and the latest version was released July 21. Sunhawk X features many upgrades to enhance the administrator and end-user experience.

The first enhancement you’ll notice is the re-designed User Interface (UI). Behind the scenes, we upgraded many standard features and added some new functionality.

Click here for a more detailed look at the newest Sunhawk release.

IP & Domain Whitelist Updates

Please be sure your whitelist for Sunhawk is up to date by checking the link below for updates or pass it on to your site IT professional for review.

RTO IP & Domain Whitelist

In Case You Forgot

Can't find that password? Forgot your username? Don't worry, we've got you covered. The Sunhawk LMS is equipped with a password recovery feature. The links below will walk you through the steps to retrieve a forgotten username or password.

Forgot Username | Forgot Password

There’s truth in the Chinese proverb that says, “I hear and I forget, I see and I remember, I do and I understand.” Adult learners remember what they see two times more effectively than what they read. Whether you’re launching a new promotion or certifying employees in new compliance regulations, you need an overall strategy to manage learning, not just a single method to deliver training.

What is Blended Learning?

People learn in different ways, and therefore you must train in different ways. By definition, blended learning combines more than one method of training into an overall learning management strategy. Click here to find out how blending learning works.

Want more expert advice, how-tos, and insights that will help you level-up on your training skills?

Did You Miss an Issue?

Our Bright Ideas monthly newsletter offers original ideas every month to help you manage a successful training program and leverage the many features of your Sunhawk learning management system. From the Sunhawk X rollout and important updates to implementation ideas and featured modules, we've covered a lot of ground since our first issue. Just in case you missed any of it, we've put the Bright Ideas archives right at your fingertips. Click here to check them out!