December 1, 2015

Naughty or Nice?

This time of year, there’s a lot of talk about being naughty or nice. What does that mean to you, as a leader? When you reflect on 2015, make it about more than just whether or not your store hit its goals. Instead, think about how you performed as a brand advocate for your business. To evaluate your branding performance, take a step back and look at your store from the customer’s point of view. You and your employees should always be portraying an image consistent with the high standards of your brand.

While you’re looking at things from a different perspective, also take a look at yourself as your employees see you. Make sure that, even during this stressful time of year, you’re taking the time to coach, motivate, and praise each member of your staff. Your employees will put out what you pour into them. As you’re making your list and checking it twice for 2016, take the time you need to critique both your business and yourself.

Module of the Month: Critiquing Your Store

Achieving operational excellence takes hard work, team effort, and attention to detail. In this module, managers learn to walk the store regularly and pay attention to details, constantly looking for ways to improve.

Managers properly trained to critique their stores have the opportunity to improve employee morale and create an efficient operation.

Contact your Account Manager to have this module added to your training network and find out more about our specialist and management training series.

Use It (Even if you won’t loose it)

Employee engagement is an ongoing process proven to improve performance and productivity. Sunhawk X includes all of the tools you need to build a successful team!

OJT & Manager Sign-Off
Success Guide
Document Library
Report Scheduler
TRAC Calendar

Be sure to contact your Account Manager if you have questions about how to put these tools to use in your training program.

Have it Your Way in 2016

RTO’s Custom Training Production team can transform your custom content into online training courses available through the Sunhawk X LMS. As 2016 approaches, and you begin to develop your training plan, consider how you can streamline your learning management program with customized modules delivered and tracked through your existing LMS. Contact your RTO Account Manager for information about how our custom training can help you meet your training goals.

Contact Us

As your partner in learning management, your input is important to us. If you have a question about the RTO system, a suggestion for improvement, or a training tip you’d like to share, please contact us, we’d love to hear from you!

Support Team
Phone: 800.786.9545

Account Management Team
Phone: 800.247.8514

Marketing Team
Phone: 800.247.8514

Support Outage Reminder

Due to our annual Christmas party, our technical support team will only be available for limited hours on Friday, December 11, 2015.

Support hours will be as follows:

8:00 AM – 12:00 PM (EST)
5:00 PM – 7:00 PM (EST)

Please note that technical support will not be available from 12:00 PM until 5:00 PM (EST). All support tickets received during this time frame will be answered beginning at 5:00 PM (EST).

If you have not already, please pass this information along to your staff.

Account Managers:
The Secret to Success

Here at RTO, our goal is to ensure all our clients are using the many features of their LMS to help support their overall training goals. The Account Management team will help you with streamlined reporting, tracking and training results, and many other LMS features that help trainers and managers effectively engage their staff and meet their goals.

If you haven’t yet heard from someone on the Account Management Team, get in touch with your account manager today for your personalized optimization assessment.

In Case You Forgot

Can't find that password? Forgot your username? Don't worry, we've got you covered. The Sunhawk LMS is equipped with a password recovery feature. The links below will walk you through the steps to retrieve a forgotten username or password.

Forgot Username | Forgot Password


Do you ever look at something going on in your operation and decide that, whatever it is, it’s “good enough?” As any successful store manager will tell you, “good enough” never is. You have to set the bar higher, both for your big picture goals and for the details of your day-to-day operation. It’s often the fine brush strokes, after all, that distinguish a work of art from what’s hanging in run-of-the-mill motels. The same principle holds true in business and c-store management.

Break out the “white gloves” — then click here for steps to address what you find.

“Without continual growth and progress, such words as improvement, achievement, and success have no meaning.” -Benjamin Franklin

Want more expert advice, how-tos, and insights that will help you level-up on your training skills?

Did You Miss an Issue?

Our Bright Ideas monthly newsletter offers original ideas every month to help you manage a successful training program and leverage the many features of your Sunhawk learning management system. From the Sunhawk X rollout and important updates to implementation ideas and featured modules, we've covered a lot of ground since our first issue. Just in case you missed any of it, we've put the Bright Ideas archives right at your fingertips. Click here to check them out!