August 1, 2015


Your success is our success. As part of our ongoing effort to improve our standard of client care and communication, we’re now publishing a monthly newsletter for our Training Administrators. The newsletter will provide important “need to know” information, along with some great ideas to help you make the most of your program and the RTO solution.

You will receive up to date important information such as:

Module Updates and Additions
Updates to our LMS
Training Tips
Best Practices

Our goal is to provide you with information that will enhance your ability to optimize the RTO Learning Management System, along with important system and content updates. Please enjoy this premiere edition, and watch your inbox for new ideas each month.

Module of the Month: Severe Weather Preparedness

Severe weather can happen at any time. Ensure your employees know the policies and procedures to keep themselves and your customers safe in the event of a severe weather event – with training on severe weather readiness.

Contact your Account Manager or a member of the RTO Account Management team to have this module added to your training network.

5 Effective OJT Strategies

Mentoring. The strategy of mentoring focuses on growing an employee’s overall skill set, fostering a positive attitude, and setting the employee up for success in general, not with just a specific task.

Coaching. The role of a coach is to ensure employees have the information, skills, and support they need to complete a task or set of tasks.

Job Shadowing. There are elements of both mentoring and coaching for employees who are put in the role of having another employee shadow them. In addition to teaching valuable job skills, this strategy can promote the culture of the company and foster teamwork.

Career Development. The role of a coach is to ensure employees have the information, skills, and support they need to complete a task or set of tasks.

Solid Follow-up. As a manager of learning, trainers have a responsibility to track on-the-job training efforts and record them as part of an employee’s overall training plan. Incorporating the use of our OJT and Manager Sign-offs will allow your trainers to integrate on-the-job-training with your online training curriculum.

Contact Us

As your partner in learning management, your input is important to us. If you have a question about the RTO system, a suggestion for improvement, or a training tip you'd like to share, please contact us, we'd love to hear from you!

Support Team
Phone: 800.786.9545

Account Management Team
Phone: 800.247.8514

Marketing Team
Phone: 800.247.8514

ACA Module Deactivation

 Due to 2015 regulatory changes in the Affordable Care Act, we have updated our training module to reflect these changes.

On April 4, 2015 the Affordable Care Act module was deactivated and replaced with the new ACA Health Insurance Marketplace module.

All eligible employees will be automatically assigned the updated module. If you are not currently using the Affordable Care Act training module, please disregard this notice.

Alcohol & Tobacco Responsible Sales Module Changes

In an effort to maintain the highest possible compliance standards, effective June 1st, some changes were made to the RTO Alcohol & Tobacco training modules. The changes included updated information on acceptable identification documents.

In Case You Forgot

Can't find that password? Forgot your username? Don't worry, we've got you covered. The Sunhawk LMS is equipped with a password recovery feature. The links below will walk you through the steps to retrieve a forgotten username or password.

Forgot Username | Forgot Password

Epic Fail

Put Jon through the online tobacco compliance course: Check. Have the new cashier read the orientation manual: Check. Show Sue how to clean the hot dog machine: Check. If your day feels like a series of never-ending training to-dos, you’re probably doing it wrong.

C-store training programs fail when they’re treated as tasks that simply need to be checked off a to-do list every once in awhile. While individual training tasks are necessary, they should be part of your overall learning management system that aligns with your company’s vision, mission, customer service philosophy, and sales goals. Click here for the signs of an epic training FAIL.

Want more expert advice, how-tos, and insights that will help you level-up on your training skills?

Did You Miss an Issue?

Our Bright Ideas monthly newsletter offers original ideas every month to help you manage a successful training program and leverage the many features of your Sunhawk learning management system. From the Sunhawk X rollout and important updates to implementation ideas and featured modules, we've covered a lot of ground since our first issue. Just in case you missed any of it, we've put the Bright Ideas archives right at your fingertips. Click here to check them out!