September 1, 2015

Back 2 School

As the kids go back to school, many families are settling back in to familiar routines. The end of summer is also the perfect time to evaluate your learning programs. Are you and are your staff on track to meet your 2015 learning goals? If you staff up this time of year, will your training program set your new employees up for success?

RTO’s Learning Management System, Sunhawk X, focuses on training your employees to meet compliance regulations as well as master important teaming and customer service skills. With advanced tracking and reporting features, your managers have the information they need at their fingertips to provide support and on-the-job training. This month’s edition of our Bright Ideas newsletter offers several ideas to help keep your training on track. Enjoy!

Module of the Month: Interviewing Best Practices

Smart hiring decisions are critical to the success of your organization. Give your managers the skills they need to interview applicants and make informed and educated evaluations. Managers will learn practical tips for preparing for and conducting an interview. Example interview questions are provided that will help managers determine an applicant’s strengths and weaknesses.

Setting the Foundation for Success

To make sure your employees can implement the information they learn online, reinforce it with On-the-Job-Training (OJT). Our Success Guide, located in “Docs” within your Sunhawk X system, provides an invaluable checklist that allows you to track OJT and ensure trainees have the skills they need to be successful in their roles. Using the Success Guide encourages trainers and trainees to become active participants in reaching your company’s overall training goals.

Employee engagement is an ongoing process proven to improve performance and productivity. Sunhawk X includes all the tools you need to build a successful team! Be sure to contact your Account Manager if you have questions about how to implement these tools in your program.

Your Content. Your Way.

RTO’s Custom Training Production team can transform your custom content into online training courses available through the Sunhawk X LMS. As you begin to develop your 2016 training plan, consider how you can streamline your learning management program with customized modules delivered and tracked through your existing LMS. Contact your RTO Account Manager for information about how our custom training can help you meet your training goals.

Contact Us

As your partner in learning management, your input is important to us. If you have a question about the RTO system, a suggestion for improvement, or a training tip you'd like to share, please contact us, we'd love to hear from you!

Support Team
Phone: 800.786.9545

Account Management Team
Phone: 800.247.8514

Marketing Team
Phone: 800.247.8514

New Modules Now Available!
Anti-Money Laundering

We have added more training options for amount limits in the sale of money orders at your business. Our Anti-Money Laundering training now includes $2K, $2.5K, $3K and $10K limits.

The addition of these modules is to provide a wider variety of training to meet more specific business needs. Contact your Account Manager if you would like more information about this additional content.

In Case You Missed It!
Sunhawk Version X Release

By now, most of you have experienced (or at least heard about) Sunhawk X. But, just in case you didn’t…

What is Sunhawk? It’s the new name for the RTO LMS, and the latest version was released July 21. Sunhawk X features many upgrades to enhance the administrator and end-user experience.

The first enhancement you’ll notice is the re-designed User Interface (UI). Behind the scenes, we upgraded many standard features and added some new functionality.

Click here for a more detailed look at the newest Sunhawk release.

Please let us know how you like the new look and features. We value your feedback as we continue to provide you and your team with the training tools needed to drive your business success.

IP & Domain Whitelist Updates

Please be sure your whitelist for Sunhawk is up to date by checking the link below for updates or pass it on to your site IT professional for review.

RTO IP & Domain Whitelist

In Case You Forgot

Can't find that password? Forgot your username? Don't worry, we've got you covered. The Sunhawk LMS is equipped with a password recovery feature. The links below will walk you through the steps to retrieve a forgotten username or password.

Forgot Username | Forgot Password


If there’s a “Help Wanted” sign in your window, now is the time to think about how to hire right. With every new employee, you have an opportunity to impact customer service, improving customer loyalty and increasing sales. Think beyond coverings shifts — what kind of employee will help you meet not only your staffing requirements, but your customer service goals too?

Learn to Read Between the Lines

Tried-and-true interview questions are still important, but when you pay attention to more than just the responses, you’ll learn what you can expect from the applicant’s customer service skills. Click here for tips on how to read between the lines.

Want more expert advice, how-tos, and insights that will help you level-up on your training skills?

Did You Miss an Issue?

Our Bright Ideas monthly newsletter offers original ideas every month to help you manage a successful training program and leverage the many features of your Sunhawk learning management system. From the Sunhawk X rollout and important updates to implementation ideas and featured modules, we've covered a lot of ground since our first issue. Just in case you missed any of it, we've put the Bright Ideas archives right at your fingertips. Click here to check them out!