Select Page

Problem Solving Techniques

Module Overview

“This module teaches the 5-step technique to solve customer service problems:
L-E-A-S-T, or listen, empathize, apologize, solve, and thank.”

Unhappy customers can be devastating for business—it’s important that your employees are properly trained in handling customer complaints and solving problems politely. This modules teaches the 5-step technique to solve complaints: L-E-A-S-T, or listen, empathize, apologize, solve, and thank. Employees are reminded to be friendly and positive even when handling dissatisfied customers.

Purchase Options

Subscription

RTO specializes in designing training solutions that fit your specific needs. Contact us for more information about our online training or our LMS subscription packages.

Request a Demo

Subscription-Based Training Solution

Already an RTO Client?

Click the button below to contact your Account Manager to discuss adding any of these modules to your organization’s existing training network.

Contact Account Manager

Add to Your Training Network

Learn More About RTO’s Complete Training Solution.