Problem Solving Techniques

Module Overview

“This module teaches the 5-step technique to solve customer service problems:
L-E-A-S-T, or listen, empathize, apologize, solve, and thank.”

Unhappy customers can be devastating for business—it’s important that your employees are properly trained in handling customer complaints and solving problems politely. This module teaches the 5-step technique to solve complaints: L-E-A-S-T, or listen, empathize, apologize, solve, and thank. Employees are reminded to be friendly and positive even when handling dissatisfied customers.

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