On the latest Culture of Convenience episode, Jeff and Kelly talk with Mason Cowan, Chief Customer Officer at BandyWorks Solutions. Mason discusses how BandyWorks combines real-time data with store operations to provide feedback and recommendations to improve c-stores. Together, they discuss the who, what, why, and how of that process!
Mason Cowan is the the Chief Customer Officer at BandyWorks Solutions, which is based out of Colonial Heights, VA. He is the co-author of the book "C-Store Growth Mindset: Making Peace With Accountability" and was a Convenience Store News 'Future Leader in Convenience' Honoree.