“Greet all customers as soon as they come in. Studies show that when people with disabilities find a business that is welcoming and accommodating, they return as loyal customers.”
Module Overview
This convenience store training program covers legal obligations under the ADA and how to offer respectful and effective assistance when needed.
It also includes information about the importance of delivering exceptional service and creating an environment where all customers feel valued. Separate versions are available for employees and managers. The employee training module can be found here.
Module Details
- quizExam Questions
- timer11 Minutes
- stairs4 Steps
- licenseCertificate (printable)
