De-Escalating Difficult Situations

“It’s natural to feel defensive in difficult situations, but if you act on those feelings, there’s a good chance you’ll make a bad situation worse.”

With employee safety as its focus, this module covers important best practices employees can use to de-escalate difficult situations and keep themselves safe.

Through realistic convenience store scenarios, employees will understand how to keep a difficult situation from escalating into a dangerous one. The de-escalation techniques taught in the training module will also help employees learn what to do if a situation does become dangerous.