The New Guest Experience at Self-Checkout

Module Overview

“Self-checkout isn’t meant to replace the great work you do at our store. There’s no substitute for the personal touch you add to the guest experience, and we’ll always rely on associates like you to WOW our guests on every visit.”

Working self-checkout requires juggling multiple tasks while ensuring customers have an excellent experience in your store. This module helps employees understand the value of self-checkout for both customers and the store. Employees also learn their roles and responsibilities while working self-checkout, including how to assist customers and monitor for scams and theft.

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