Module Overview
“Greeting customers is a skill you can learn and perfect to make your customer’s shopping experience memorable.”
The foundation of customer loyalty is the relationship your employees form with your customers.
This module outlines the basic (but key) principles of service.
Your employees will learn the importance of greeting and thanking every customer that walks through your door.
“While you can’t control what other people might say or do, you can control your own actions. You...
“It’s natural to feel defensive in difficult situations, but if you act on those feelings, there’s...
“Unless your employees are mind-readers, they depend on your feedback to know how they’re...
“Think about how it would feel to be assigned work you don’t understand or how it would feel to...
“It's not likely you'll ever be involved in an active shooter situation, but being prepared both...
“Clean doors and windows make our business more inviting to our customers.”This module covers the...
“It’s no secret that convenience stores can be targets for robberies. Although a robbery may never...
“When you ring up a cash transaction, pay close attention to what the total is, how much cash the...
“Preventing the spread of illness starts with employees who know how and when to wash their...
“This module teaches employees to recognize and handle scams related Bitcoin ATMs.”Stores that...
“Selling alcohol to a minor or to an intoxicated person could cost you your job. Also, your...
"Chances are good you won’t have any issues with your propane tanks, but remember, if you smell...
