Convenience & Retail Training
In the fast-paced world of convenience and retail, consistent employee training is a must. Our training solutions for retail and convenience stores will help you stay on top of your game in a growing and highly competitive industry.
How We Help
Is Your Current Training Program Meeting Your Needs?
Train and retain your frontline employees with c-store and retail content that is memorable and engaging.
Employee Retention
With retention a major concern for most companies these days, having a solid convenience store and retail employee training program is an essential part of the equation. Our LMS will equip your employees with the critical knowledge and skills they need to confidently excel at their job.
Create a Culture of Learning
We understand how important people, both customers and employees, are to your success. Learning is an important part of your company culture, and a well-designed training program can help support and strengthen that pursuit.
Consistent Training
Providing consistent and effective training to an entire team is one of the biggest challenges c-stores face. We help you build a standardized training program that creates consistent behaviors and procedures to set your entire team up for success, from managers to frontline workers.
Employee Retention
With retention as a major concern for most companies these days, having a solid convenience store and retail employee training program is an essential part of the equation. Our LMS will equip your employees with the critical knowledge and skills they need to confidently excel at their job.
Create a Culture of Learning
We understand how important people, both customers and employees, are to your success. Learning is an important part of your company culture, and a well-designed training program can help support and strengthen that pursuit.
Consistent Training
Providing training across an entire team that is consistent and effective is one of the biggest challenges c-stores face. We help you build a standardized training program that creates consistent behaviors and procedures to set your entire team up for success, from managers to frontline workers.
Testimonial
“ We were excited to find RTO because it has great quality content that is perfect for our convenience store employees! ”
Alison LaPointe
Wills Group/Dash In, Director of Talent Development and Learning
Training Categories
Set Your Team Up for Success
Our training solutions help your employees, from store managers to frontline workers, reach their full potential. C-store and retail teams will learn the skills to provide excellent customer experiences that build customer loyalty.
Onboarding
Our LMS and ready-to-go training modules will provide you with the right tools to make the onboarding process smooth and efficient.
Customer Service
Convenience and retail employees are the face of the company. Equip them to handle any situation, good or bad, that comes their way with ease.
Compliance
Make sure your frontline employees understand the laws and implications on selling age-restricted items like alcohol, tobacco, and lottery tickets, to minimize the risk of fines and potential lawsuits.
Human Resources
Training on topics like harassment, DEI, safety, and workplace violence will ensure your employees understand the implications of these matters and help your company stay compliant. Our LMS and wide array of training modules will equip you with the tools you need to easily manage your training program.
Employee Development
Building an employee development program from the ground up can be overwhelming. With years of experience in the retail and convenience industry, we help our clients create custom career paths to retain and develop future leaders in their company.
Foodservice & Safety
Offering foodservice in retail is a growing trend that continues to become an important part of future store plans. Ensure that your employees are properly trained to uphold high standards of food safety and consumer protection from foodborne illnesses.
Onboarding
Our LMS and ready-to-go training modules will provide you with the right tools to make the onboarding process smooth and efficient.
Customer Service
Convenience and retail employees are the face of the company. Equip them to handle any situation, good or bad, that comes their way with ease.
Compliance
Make sure your frontline employees understand the laws and implications on selling age-restricted items like alcohol, tobacco, and lottery tickets, to minimize the risk of fines and potential lawsuits.
Human Resources
Training on topics like harassment, DEI, safety, and workplace violence will ensure your employees understand the implications of these matters and help your company stay compliant. Our LMS and wide array of training modules will equip you with the tools you need to easily manage your training program.
Employee Development
Building an employee development program from the ground up can be overwhelming. With years of experience in the retail and convenience industry, we help our clients create custom career paths to retain and develop future leaders in their company.
Foodservice & Safety
Offering foodservice in retail is a growing trend that continues to become an important part of future store plans. Ensure that your employees are properly trained to uphold high standards of food safety and consumer protection from foodborne illnesses.
TRAINING CONTENT
Custom Content Development
Your company is unique. Your training should be too. In addition to our ready-to-go online training content, we can produce brand-specific content that meets your company’s specific needs.
- Convert existing documents, policies, and procedures into impactful training modules.
- Develop interactive presentations with professional voice-over.
- Produce custom videos in our 6,000-sq ft studio or on-location.
A preferred partner
We’re Industry Experts
Since RTO’s inception in 2005, the convenience and retail industries have been the primary focus of our training solutions. Through years of experience and connection building, there’s no one better suited for convenience store and retail training programs than RTO. There’s a reason we are the preferred training partner of NACS, the National Association of Convenience Stores!
So, whether you are a gas station with just a few locations or a larger chain of stores, we have the solution for your online training needs.
Solutions
Our Content Library
We have an extensive training content library, featuring a variety of topics across many categories. With a primary focus on convenience store training, our videos consist of real-life training scenarios to help equip your team, so they know what to do in any situation. Our extensive catalog of convenience store content, includes the following topics:
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Customer Service
Alcohol & Tobacco Compliance
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Merchandising
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Food Service & Safety
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Facility Care: Interior & Exterior
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Workplace Safety & Security
Loss Prevention
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Fuel Operations Including Class C & Class AB
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Leadership & Manager Training
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Communications
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HR & Office Personnel
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