With every guest, your staff should strive to not only meet expectations, but exceed them. Our restaurant training content is based on Service That Sells!, a training philosophy developed by restaurant owners for restaurant owners. With a focus on increasing sales and improving service, our training prepares your staff for success.
Service & Sales Excellence
In a restaurant, service and sales go hand in hand. Without sales, service can’t exist, and without service, you can’t sell anything. Our Service & Sales Excellence restaurant training shows your servers how to improve service and increase sales with real-world restaurant techniques they can use on their very next shift.
Cycle of Service
With every guest who walks through the door, your staff should be striving to not only meet expectations, but exceed them. Our restaurant service training follows the Service That Sells! Cycle of Service plan, breaking down a guest’s visit into separate “Moments of Truth” that cover the entire dining experience, from the moment guests pull into the parking lot until that final moment when they walk out the door.
There’s a reason the back of the house is also referred to as the “heart of the house.” To increase sales and improve service in the front of the house, operations must be running smoothly behind the scenes. Our restaurant training for your kitchen staff covers facility care and safety topics specific to back-of-house operations.
When you’re in control of what’s happening behind the scenes with your staff, you’re creating an environment where your team can excel with guests. Human resource issues such as sexual harassment, FMLA compliance, diversity and violence in the workplace can have a critical impact on your business. To attract, hire, and retain a strong workforce, you must provide a productive and safe work environment. With separate training curriculum for managers and employees, our Restaurant Human Resources series helps everyone in your company understand, prevent, and handle important HR issues.
The restaurant business is show business, and that means that there is a lot happening behind the scenes to support the main attraction. For restaurants to be successful, staff must be trained on restaurant operations topics such as compliance, safety, and security. Our Restaurant Operations series provides critical training on topics that help keep your restaurant safe and secure for employees and guests alike.