Convenience & Retail Training
Your employees are the face of your company, and every customer interaction matters. Our training solutions for retail and convenience workers will help you stay on top of your game in a growing and highly competitive industry.
How We Help
Is Your Current Training Program Meeting Your Needs?
Train and retain your frontline employees with content that is memorable and engaging.
Employee Retention
With employee retention as a major concern for most companies these days, having a solid training program is an essential part of the equation. Our LMS will equip your employees with the critical knowledge and skills they need to confidently excel at their job.
Create a Culture of Learning
We understand how important people, both customers and employees, are to your success. Learning is an important part of your company culture, and a well-designed training program can help support and strengthen that pursuit.
Consistent Training
Providing training across an entire team that is consistent and effective is one of the biggest challenges in retail. We help you build a standardized training program that creates consistent behaviors and procedures to set your frontline workers up for success.
Employee Retention
With employee retention as a major concern for most companies these days, having a solid training program is an essential part of the equation. Our LMS will equip your employees with the critical knowledge and skills they need to confidently excel at their job.
Create a Culture of Learning
We understand how important people, both customers and employees, are to your success. Learning is an important part of your company culture, and a well-designed training program can help support and strengthen that pursuit.
Consistent Training
Providing training across an entire team that is consistent and effective is one of the biggest challenges in retail. We help you build a standardized training program that creates consistent behaviors and procedures to set your frontline workers up for success.
Testimonial
“ We were excited to find RTO because it has great quality content that is perfect for our convenience store employees! ”
Alison LaPointe
Wills Group/Dash In, Director of Talent Development and Learning
Training Categories
Set Your Team Up for Success
Our training solutions help your employees provide excellent customer experiences that build customer loyalty.
Onboarding
Your new frontline employees need an onboarding program that will help them develop their skills and provide standard procedures to start them off on the right foot. Our LMS and ready-to-go training modules will provide you with the right tools to make the onboarding process smooth and efficient.
Customer Service
Your frontline employees are the face of your company, and your customers expect a quick and hassle-free experience during every visit. Equip your frontline employees to handle any situation, good or bad, that comes their way with ease.
Compliance
Make sure your frontline employees understand the laws and implications on selling age-restricted items like alcohol and tobacco, as well as lottery tickets. Learn best practices and procedures to ensure your team is compliant to minimize the risk of fines and potential lawsuits.
Human Resources
Training on topics like harassment, DEI, safety, and workplace violence will ensure your employees understand the implications of these matters and help your company stay compliant. Our LMS and wide array of training modules will equip you with the tools you need to easily manage your training program.
Employee Development
Building an employee development program from the ground up can be overwhelming. With years of experience in the retail and convenience industry, we help our clients create custom career paths to retain and develop future leaders in their company.
Foodservice & Safety
Offering foodservice in retail is a growing trend that continues to become an important part of future store plans. Ensure that your employees are properly trained to uphold high standards of food safety and consumer protection from foodborne illnesses.
Onboarding
Your new frontline employees need an onboarding program that will help them develop their skills and provide standard procedures to start them off on the right foot. Our LMS and ready-to-go training modules will provide you with the right tools to make the onboarding process smooth and efficient.
Customer Service
Your frontline employees are the face of your company, and your customers expect a quick and hassle-free experience during every visit. Equip your frontline employees to handle any situation, good or bad, that comes their way with ease.
Compliance
Make sure your frontline employees understand the laws and implications on selling age-restricted items like alcohol and tobacco, as well as lottery tickets. Learn best practices and procedures to ensure your team is compliant to minimize the risk of fines and potential lawsuits.
Human Resources
Training on topics like harassment, DEI, safety, and workplace violence will ensure your employees understand the implications of these matters and help your company stay compliant. Our LMS and wide array of training modules will equip you with the tools you need to easily manage your training program.
Employee Development
Building an employee development program from the ground up can be overwhelming. With years of experience in the retail and convenience industry, we help our clients create custom career paths to retain and develop future leaders in their company.
Foodservice & Safety
Offering foodservice in retail is a growing trend that continues to become an important part of future store plans. Ensure that your employees are properly trained to uphold high standards of food safety and consumer protection from foodborne illnesses.
TRAINING CONTENT
Custom Content Development
Your company is unique. Your training should be too. In addition to our ready-to-go online training content, we can produce brand-specific content that meets your company’s specific needs.
- Convert existing documents, policies, and procedures into impactful training modules.
- Develop interactive presentations with professional voice-over.
- Produce custom videos in our 6,000-sq ft studio or on-location.