The Ultimate Customer Experience – A Quest for Excellence
In a world where we are ambushed with ads, blasted with promises and bombarded with choices, we rarely believe anything that isn’t a “going out of business” sale. Every “customer first,” “high quality,” and “great service” spiel we hear makes us roll our eyes. We’re...
Your Way is Not the Only Highway: Getting Along When You Disagree
In an ideal world, we would always get along with our coworkers and everyone on our team. Unfortunately, that is not usually the case. Your team is full of diverse people, with diverse personalities, experiences, and opinions. You’re never going to agree with 100% of...
The Importance of Effective Workplace Communication
Good communication is the foundation of any successful work environment. Workplace communication can be defined as the exchange of ideas among your employees. Whether you’re meeting face-to-face physically in the office, talking on the phone or videoconferencing, or...
You’re Perfect, Now Change – How to Turn Your Vision into Action
Things are going well. Sales are up, compliance procedures are being followed, customers are happy, and on most nights, it feels like your operation is a machine running well. But then, there’s a product shortage, a problem with a vendor, a fight between two...Follow Us!
