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7 Strategies for Running a Customer-Centric Business

7 Strategies for Running a Customer-Centric Business

A customer-centric business is – you guessed it – focused on the customer. This idea has become a bit of buzzword in the business world, and for good reason. In theory, when everything about your business revolves around the needs of your customers, sales naturally...

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7 Strategies for Running a Customer-Centric Business

A customer-centric business is – you guessed it – focused on the customer. This idea has become a bit of buzzword in the business world, and for good reason. In theory, when everything about your business revolves around the needs of your customers, sales naturally...

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Meet Your Learners Where They Are

Meet Your Learners Where They Are

If you’re like most business leaders in the service industry, you manage a staff that ranges from high school kids getting their feet wet in the job market to retirees trying to make a few extra bucks. Managing multiple generations takes excellent leadership skills,...

Making Community Service Mean More

Making Community Service Mean More

The most influential promotional tool has always been word-of-mouth, and it’s easier to generate than you might think. Especially in times of crisis, getting involved in your community is a great way to make a positive impact in your local neighborhood while setting...

Finding New Ways to Motivate Employees

Finding New Ways to Motivate Employees

As a leader, you already know the importance of programs that motivate employees.  There’s no doubt incentive programs are important. Too often, though, these programs pit employees against one another, and you end up only motivating the winners and breaking down...

Tracking Employee Training

Tracking Employee Training

Every industry has been affected in some way by the dramatic changes to the economy in the past few months. If you're an essential business, you may still find yourself struggling to meet labor demands. If you've had to temporarily close of cut part of your business,...

How to Lead by Example (It’s Harder Than You Think)

How to Lead by Example (It’s Harder Than You Think)

When you lead by example, you elevate the effectiveness of your team. That's why great leaders strive for constant improvement -- they know that as they improve themselves, they're also improving everyone around them. Check out these five leadership trends that can...

Company Culture Check During COVID-19

Company Culture Check During COVID-19

The culture of your company is more than just your vision and mission – it’s your values, too. While a time of crisis may leave you feeling overwhelmed with challenges beyond your control, it’s also a good time to conduct a quick “culture audit.” It’s important to...

How Employee Training Strategies Foster Teamwork

How Employee Training Strategies Foster Teamwork

What if you invest in training for your employees and they leave? Sure, that’s a risk. A bigger risk, though, is not training them, and they stay. Untrained employees have no sense of teamwork, don’t work toward a common goal, and don’t particularly care about the...

Been There, Done That

Been There, Done That

You can’t put a price on the value of an experienced employee. You can, however, leverage it. A mentoring program in business can identify employee potential and help develop talent. Mentorship is a natural extension of an employee training program. As employees...

The Training and Turnover Connection

The Training and Turnover Connection

In a linear world, the act of training a new employee comes after that employee is hired. But, as great leaders know, business isn’t always linear. Your training process has a direct impact on whether you need to hire that new employee in the first place. In many...

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