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How Poor Service Affects Your Profits
Every time we go to a store, eat at a restaurant or call about a bill, we are either entering "Consumer Arena of Service Heaven" or "Service Hell," braced for battle, brimming with expectations, hoping for service excellence, but more often than not, we end up...
Featured Article
How Poor Service Affects Your Profits
Every time we go to a store, eat at a restaurant or call about a bill, we are either entering "Consumer Arena of Service Heaven" or "Service Hell," braced for battle, brimming with expectations, hoping for service excellence, but more often than not, we end up...
Recent Articles
Do You Need to Update Your Harassment Training?
Across the country, many states have begun making updates to their harassment laws. If your organization operates in one of these states, that could have an impact on your hiring and training practices – especially if your state is one that mandates harassment...
Why Every Business Needs to Offer First Aid Training
No matter what type of business you operate, your employees are your most valuable asset and you have an obligation to protect them. Providing adequate first aid training and supplies is one of the many ways you can provide a safe and productive work environment....
Six Steps for Implementing a Successful DEI Program
Embracing diversity within your organization can benefit everyone involved. But what do the words diversity, equity and inclusion mean to you? And do they have the same meaning for your employees? Diversity, Equity, and Inclusion (DEI) training will help ensure...
Tracking Employee Training
No matter what industry you're in, your staff is still your most valuable asset. On the front lines every day, employees have the most influence over important success factors, such as customer loyalty, sales goals, company culture, and legal compliance. Each one of...
Why You Should Be Cross Training Your Employees
Staffing shortages have become widespread regardless which industry you work in. With hiring the right employees becoming increasingly difficult, it’s possible the solution isn’t to add new talent, but to work with the employees you already have. By taking the time to...
Grow Your Employees, Grow Your Business
The change in seasons is the perfect time to evaluate your staff training program. Think about your employees like the flowers that are popping up this this time of year. Some of their growth is innate, of course, but the biggest blossoms need the right environment to...
Top 12 LMS Features You Need to Have
Navigating the process of choosing the right learning management system (LMS) to support your employee training program can be tricky. There are a lot of options, each coming with a wide variety of features and claiming to be the best option. But are they the best...
8 Types of Business Competition
Who is your competition? When you read that question, at least a handful of other company names should pop into your head. It’s important to know the companies you’re competing with for revenue, and it’s equally important to understand how you compete with them. Take...
Take Advantage of Your LMS Reporting
Reporting is an essential aspect of any successful training program. At the very minimum, reporting can show you which employees are completing their training, and which may need an additional nudge to get things done. However, depending on the needs of your business,...
Why Every Small Business Needs a Learning Management System
If you think the benefits of a learning management system (LMS) are only reserved for businesses with hundreds of employees and large training budgets, think again. Businesses of all sizes can leverage the power of an LMS to streamline training efforts. In fact, small...
Why Implementing a DEI Program is Important
The world is diverse, and that means workplaces are made up of people with a wide range of backgrounds. This diversity brings fresh voices and a variety of perspectives to your company. To reap those benefits, you want to build an inclusive workplace – which starts...
5 Steps to Prepare for Your LMS demo
Making the decision to implement or change a learning management system – or LMS – has far-reaching implications. After all, the collective knowledge of your employees is at stake. Before you get into the nitty gritty of scheduling an LMS demo and selecting the best...
