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5 Most Effective On-the-Job Training Strategies

5 Most Effective On-the-Job Training Strategies

There is absolutely no substitute for on-the-job training. With that being said, though, it’s also important to remember that not all on-the-job training works. To be effective, the process of training employees while they’re actively performing their jobs must be...

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5 Most Effective On-the-Job Training Strategies

There is absolutely no substitute for on-the-job training. With that being said, though, it’s also important to remember that not all on-the-job training works. To be effective, the process of training employees while they’re actively performing their jobs must be...

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Get on the Fast Track with SMART Goals

Get on the Fast Track with SMART Goals

You're in a hectic business where day-to-day operation sometimes leaves little time for long-term planning. As a convenience store manager, though, you can't be successful by just running in place each day. To get moving, set well defined goals for every major area of...

Top 10 Telephone Turnoffs

Top 10 Telephone Turnoffs

No matter what type of business you’re in, first impressions matter. This is true if a customer is walking into your location or calling your business on the phone. To avoid negative first impressions that can happen over the phone, train your employees to avoid these...

You’re Promoted! (Do You Become Friend or Foe?)

You’re Promoted! (Do You Become Friend or Foe?)

Being promoted from within is a testament to your hard work and dedication to your company. A management position comes with some perks, for sure, but it can be a difficult transition. The person you worked side-by-side with yesterday is now working for you. What kind...

The True Cost of Bad Service

The True Cost of Bad Service

Losing a customer because they experience bad service at your company costs you more than just the profits that single customer would have created. The true cost of bad customer service goes beyond just one customer and, in fact, beyond your customer base entirely....

Grow Your Employees, Grow Your Business

Grow Your Employees, Grow Your Business

The change in seasons is the perfect time to evaluate your staff training program. Think about your employees like the flowers that are popping up this this time of year. Some of their growth is innate, of course, but the biggest blossoms need the right environment to...

Creating an Effective Training Environment

Creating an Effective Training Environment

From online training to daily coaching, your employees will be able to retain skills and knowledge better when their workplace is an effective training environment. In the retail and service industries, it can sometimes be a challenge to create a distraction-free...

Failure Actually Is an Option

Failure Actually Is an Option

We’ve all heard the saying, “Failure is not an option.” While that may seem like a powerful motivational mantra, it’s simply not true in the real world. In business, failure is not only an option, it’s an opportunity. The most effective business leaders are like great...

Tips for Overcoming Management Challenges

Tips for Overcoming Management Challenges

Personnel issues are some of the biggest challenges in management. Even the most effective managers encounter stubborn personnel obstacles—ones that won't go away, but continue to block the flow of business and give rise to employee training issues. Many leave you...

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