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How to Handle a He-Said-She-Said Harassment Claim

How to Handle a He-Said-She-Said Harassment Claim

Workplace harassment can happen in any industry, at any time, between any staff members. As a supervisor, you are legally obligated to investigate all claims of harassment. Sometimes, harassment claims are easy to evaluate. For example, if an employee shows you...

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Set Your Leadership Goals to READ

Set Your Leadership Goals to READ

Are you a boss or a leader? Almost anyone can be a boss, but it takes a special set of skills and talents to be a leader. Let’s look at a few differences: Bosses bark orders. Leaders develop skills. Bosses see employees as blocks in the schedule. Leaders see employees...

Brainstorming Dos and Don’ts

Brainstorming Dos and Don’ts

Scientist Linus Pauling once said, “The best way to have a good idea is to have lots of ideas.” Your business might not be about to change the world of quantum mechanics, but the ideas you come up with could be just as influential to your overall success....

Online Training – Clicks that Stick

Online Training – Clicks that Stick

We live in a world of clicks. Answers to even some of the most complicated questions are just a click or two away, satisfying the increasingly popular need for instant gratification. Many of your employees may not even know how to discover information without clicking...

Questions and Answers about Competency-based Training

Questions and Answers about Competency-based Training

There’s a difference between what an employee knows and what an employee can do. Competency-based training bridges that gap. When your training goals are focused on competencies in addition to knowledge, you’ll have a more effective and efficient team. Take a look at...

Barriers to Effective Communication

Barriers to Effective Communication

George Bernard Shaw once said, "The single biggest problem in communication is the illusion that it has taken place." Although nearly a century has passed since these words were spoken, they still hold true today. Barriers to effective communication in the workplace...

7 Strategies for Running a Customer-Centric Business

7 Strategies for Running a Customer-Centric Business

A customer-centric business is – you guessed it – focused on the customer. This idea has become a bit of buzzword in the business world, and for good reason. In theory, when everything about your business revolves around the needs of your customers, sales naturally...

Meet Your Learners Where They Are

Meet Your Learners Where They Are

If you’re like most business leaders in the service industry, you manage a staff that ranges from high school kids getting their feet wet in the job market to retirees trying to make a few extra bucks. Managing multiple generations takes excellent leadership skills,...

Making Community Service Mean More

Making Community Service Mean More

The most influential promotional tool has always been word-of-mouth, and it’s easier to generate than you might think. Especially in times of crisis, getting involved in your community is a great way to make a positive impact in your local neighborhood while setting...

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