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Been There, Done That

Been There, Done That

You can’t put a price on the value of an experienced employee. You can, however, leverage it. A mentoring program in business can identify employee potential and help develop talent. Mentorship is a natural extension of an employee training program. As employees...

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Been There, Done That

You can’t put a price on the value of an experienced employee. You can, however, leverage it. A mentoring program in business can identify employee potential and help develop talent. Mentorship is a natural extension of an employee training program. As employees...

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The Training and Turnover Connection

The Training and Turnover Connection

In a linear world, the act of training a new employee comes after that employee is hired. But, as great leaders know, business isn’t always linear. Your training process has a direct impact on whether you need to hire that new employee in the first place. In many...

Broadcast Your Crisis Communication

Broadcast Your Crisis Communication

During times of crisis, you may feel like it’s all you can do to keep up with changes happening to your business. Even if you’re short on time, it’s important that you stay visible to your employees. They need to hear from you – and see you – now more than ever. While...

Problem-Solving at Your Fingertips

Problem-Solving at Your Fingertips

Have you considered bringing in a consultant to evaluate your business? The idea is that input from an outsider can uncover gaps in your training, processes, and procedures. A new problem-solving perspective can open your eyes to aspects of your operation that haven’t...

What Tomorrow’s Workforce Looks Like

What Tomorrow’s Workforce Looks Like

If you’ve been managing people for a while, you don’t need anyone to tell you how the quickly the workforce changes. No matter what the unemployment rate or staffing outlook is, one of the driving influences in your ever-changing employee base is generational. By...

Do’s and Don’ts of Crisis Leadership

Do’s and Don’ts of Crisis Leadership

Whether you’re the owner of a big firm or the manager of a neighborhood store, you made a promise to lead your team through good times and bad. Decisions, of course, come much easier in good times. During times of crisis, the challenges you face are often completely...

Tracking Employee Training

Tracking Employee Training

​Your staff is your most valuable asset. On the front lines every day, employees have the most influence over important success factors, such as customer loyalty, sales goals, company culture, and legal compliance. Each one of your employees has the potential to make...

What Customers Want

What Customers Want

Check out the 10 primary factors influencing today’s customers, whether they’re buying a product online, searching for a service-based solution, or shopping at a brick-and-mortar store. Control. Today’s customers want control over what they buy and how they’re...

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