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Do’s and Don’ts of Crisis Leadership

Do’s and Don’ts of Crisis Leadership

Whether you’re the owner of a big firm or the manager of a neighborhood store, you made a promise to lead your team through good times and bad. Decisions, of course, come much easier in good times. During times of crisis, the challenges you face are often completely...

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Do’s and Don’ts of Crisis Leadership

Whether you’re the owner of a big firm or the manager of a neighborhood store, you made a promise to lead your team through good times and bad. Decisions, of course, come much easier in good times. During times of crisis, the challenges you face are often completely...

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Been There, Done That

Been There, Done That

You can’t put a price on the value of an experienced employee. You can, however, leverage it. A mentoring program in business can identify employee potential and help develop talent. Mentorship is a natural extension of an employee training program. As employees...

Tracking Employee Training

Tracking Employee Training

​Your staff is your most valuable asset. On the front lines every day, employees have the most influence over important success factors, such as customer loyalty, sales goals, company culture, and legal compliance. Each one of your employees has the potential to make...

What Customers Want

What Customers Want

Check out the 10 primary factors influencing today’s customers, whether they’re buying a product online, searching for a service-based solution, or shopping at a brick-and-mortar store. Control. Today’s customers want control over what they buy and how they’re...

Why Setting Goals Matters

Why Setting Goals Matters

​How do you measure success? For many, the greatest sense of accomplishment comes from achieving a goal. Here’s the challenge – if you don’t establish goals, you won’t know when you reach them. Research shows that goal setting improves performance 20 to 25 percent....

Lead, Don’t Manage

Lead, Don’t Manage

Everyone has room to improve. We all know that about ourselves -- and probably even know the areas of our leadership that need improvement -- but making the necessary changes is never as easy as it seems. If you really want to bring about positive change for yourself,...

e-Learning by the Numbers

e-Learning by the Numbers

​Business leaders used to ask, “Why should we implement e-Learning?” Now, with the explosion of e-Learning solutions taking over corporate training programs, the more important question is “Why wouldn’t we implement e-Learning?” If you’re not already using some form...

How to Prevent Chemical Accidents in the Workplace

How to Prevent Chemical Accidents in the Workplace

Exposure to harmful chemicals is the fifth leading cause of death in the workplace, and incidents are on the rise. Last year, a Buffalo Wild Wings manager died after trying to clear an accidental mix of bleach and acid from the floor. Thirteen other people, including...

Hard Skills Training vs. Soft Skills Training

Hard Skills Training vs. Soft Skills Training

Your staff is your greatest asset. If they don’t deliver on the mission of your company, you won’t reach your business goals. It really is as simple – and as complicated – as that. Training is key to preparing your employees for success on the job, but not just any...

Coming Soon to a State Near You

Coming Soon to a State Near You

The countdown has begun for employers in California. According to state law, employers are now required to formally train their employees on sexual harassment prevention. The deadline for employees to complete the training is January 2021. If you’re not in California,...

5 Human Resources Trends for the New Year

5 Human Resources Trends for the New Year

In human resources, some things change and some things stay the same. For example, the basic needs of the people you serve are fairly stable year to year. Employees want to be treated fairly, appreciated frequently, and listened to continually. When business leaders...

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