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7 Strategies for Running a Customer-Centric Business
A customer-centric business is – you guessed it – focused on the customer. This idea has become a bit of buzzword in the business world, and for good reason. In theory, when everything about your business revolves around the needs of your customers, sales naturally...
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7 Strategies for Running a Customer-Centric Business
A customer-centric business is – you guessed it – focused on the customer. This idea has become a bit of buzzword in the business world, and for good reason. In theory, when everything about your business revolves around the needs of your customers, sales naturally...
Meet Your Learners Where They Are
If you’re like most business leaders in the service industry, you manage a staff that ranges from high school kids getting their feet wet in the job market to retirees trying to make a few extra bucks. Managing multiple generations takes excellent leadership skills,...
Making Community Service Mean More
The most influential promotional tool has always been word-of-mouth, and it’s easier to generate than you might think. Especially in times of crisis, getting involved in your community is a great way to make a positive impact in your local neighborhood while setting...
Harassment Claims – Are You Responsible for Non-Employees?
As an owner or manager, you can’t control everything that happens at your business. If you're in an environment where your employees are working from home during the pandemic, you may be even less aware of how employees are interacting with each other. You are,...
Finding New Ways to Motivate Employees
As a leader, you already know the importance of programs that motivate employees. There’s no doubt incentive programs are important. Too often, though, these programs pit employees against one another, and you end up only motivating the winners and breaking down...
Tracking Employee Training
Every industry has been affected in some way by the dramatic changes to the economy in the past few months. If you're an essential business, you may still find yourself struggling to meet labor demands. If you've had to temporarily close of cut part of your business,...
How to Lead by Example (It’s Harder Than You Think)
When you lead by example, you elevate the effectiveness of your team. That's why great leaders strive for constant improvement -- they know that as they improve themselves, they're also improving everyone around them. Check out these five leadership trends that can...
Company Culture Check During COVID-19
The culture of your company is more than just your vision and mission – it’s your values, too. While a time of crisis may leave you feeling overwhelmed with challenges beyond your control, it’s also a good time to conduct a quick “culture audit.” It’s important to...
How Employee Training Strategies Foster Teamwork
What if you invest in training for your employees and they leave? Sure, that’s a risk. A bigger risk, though, is not training them, and they stay. Untrained employees have no sense of teamwork, don’t work toward a common goal, and don’t particularly care about the...
Been There, Done That
You can’t put a price on the value of an experienced employee. You can, however, leverage it. A mentoring program in business can identify employee potential and help develop talent. Mentorship is a natural extension of an employee training program. As employees...
The Training and Turnover Connection
In a linear world, the act of training a new employee comes after that employee is hired. But, as great leaders know, business isn’t always linear. Your training process has a direct impact on whether you need to hire that new employee in the first place. In many...
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