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Remember LEAST for Great Customer Service

Remember LEAST for Great Customer Service

Customer service is the backbone of any successful business. It not only resolves issues and addresses concerns but also creates memorable experiences that keep customers coming back. Exceptional customer service can set you apart from your competitors.    Great...

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Remember LEAST for Great Customer Service

Customer service is the backbone of any successful business. It not only resolves issues and addresses concerns but also creates memorable experiences that keep customers coming back. Exceptional customer service can set you apart from your competitors.    Great...

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Transforming Training Techniques

Transforming Training Techniques

Ask any business manager how things are going these days, and the answer will probably include the word “busy.” But what does that really mean? Busy with customers? Busy with operational tasks? Busy training staff members? Managers have many responsibilities, and it’s...

Barriers to Effective Communication

Barriers to Effective Communication

George Bernard Shaw once said, "The single biggest problem in communication is the illusion that it has taken place." Although nearly a century has passed since these words were first spoken, they still hold true today. Barriers to effective communication in the...

Tracking Employee Training with Your LMS

Tracking Employee Training with Your LMS

Designing and implementing an employee training program is just the beginning. To really gauge the success of that program, you need to be able to track and report on your employee training. Fortunately, your learning management system (LMS) comes with features...

How to Develop Personalized Learning Paths

How to Develop Personalized Learning Paths

In an evolving business landscape, where the younger generations have higher expectations for their employers, it is becoming increasingly important to recognize the significance of nurturing your greatest asset—your employees. In order to do so, your company should...

Focus on Holiday Safety

Focus on Holiday Safety

Odds are your Christmas tree is not going to burn down your building (but water it well, anyway). Chances are also good that nobody’s going to eat a Poinsettia (it's a myth that they're poisonous, anyway). And you can probably bet that your assistant manager is not...

Brainstorming Dos and Don’ts

Brainstorming Dos and Don’ts

Scientist Linus Pauling once said, “The best way to have a good idea is to have lots of ideas.” Your business might not be about to change the world of quantum mechanics, but the ideas you come up with could be just as influential to your overall success....

Start Planning Now for Next Year

Start Planning Now for Next Year

With the fourth quarter of the year underway, now is the perfect time to start thinking about your goals for next year. Being an effective manager is a tough job, but with the right planning and the right skills, you can continue to improve and grow. Keep these key...

LMS Explained: What Is It and Why Do You Need One?

LMS Explained: What Is It and Why Do You Need One?

The world of employee training is ever-evolving, and chances are, someone somewhere has tried to tell you that a learning management system would improve your training program – but what is a learning management system? What Is a Learning Management System? A learning...

Most Common LMS Support Topics

Most Common LMS Support Topics

Your learning management system (LMS) provides your employees with training that is up-to-date, flexible, and trackable. Your LMS support team can provide valuable resources and best practices for getting the most out of your LMS. There may be times when you'll need...

Make Networking Work for You

Make Networking Work for You

Regardless of your role within your organization, professional networking can help build relationships that will benefit you for years to come. Networking isn’t just about meeting and establishing new relationships – it's also about maintaining and strengthening the...

How to Improve Customer Loyalty

How to Improve Customer Loyalty

When it comes to building customer loyalty, you can’t just put it on your to-do list, get it done, and mark it off. Creating repeat customers is a process that should be ingrained in every aspect of your company, from your training programs to your marketing...

Do You Know Your Leadership Style?

Do You Know Your Leadership Style?

Name five great leaders who have impacted you in your lifetime. More than likely, each one of those people had a completely different style of leading, and each style worked well for that specific person. Leadership styles can be as unique as the individual leading....