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How Would an Employee Volunteer Program Benefit Your Company?

How Would an Employee Volunteer Program Benefit Your Company?

Employees today are becoming increasingly conscious of social responsibility, and corporate values are playing a larger role in their career choices. Job seekers want to be part of an organization that shares their values and demonstrates an active interest in serving...

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What’s in Your Nightmare?

What’s in Your Nightmare?

Regardless of your stance on taking work home with you, occasionally there are still certain aspects of your job that may haunt you even after hours. These management nightmares make up the most stressful aspects of your job during the day, and if left unchecked can...

You Might Be a Scary Boss If…

You Might Be a Scary Boss If…

All employees have their own definitions of a “scary boss” – whether it’s someone who doesn’t understand boundaries, calls during vacations, blames others for their mistakes – and they can most likely immediately conjure a name and face to fit that definition. You...

Overcoming Staffing Challenges

Overcoming Staffing Challenges

With the economy improving, as a business manager or owner, you can just sit back, relax, and watch the sales roll in, right? Not quite. As the labor market changes, the availability of applicants for staffing tightens. Many managers respond to this with a strategy of...

Reminder: Knowledge Retention Matters

Reminder: Knowledge Retention Matters

Henri Barbusse, a French novelist from the late 19th century said, “People are machines of forgetfulness.” Around that same time, German psychologist Hermann Ebbinghaus coined the term “the forgetting curve,” referring to how knowledge retention declines over time....

Can’t We All Just Get Along?

Can’t We All Just Get Along?

Albert Einstein once said, “In the middle of difficulty lies opportunity.” When you’re knee-deep in a difficult situation, it may be hard to hold on to that perspective. Keep this in mind: Managing conflict effectively leads to positive change for you, your team, and...

Top 10 Telephone Turnoffs

Top 10 Telephone Turnoffs

No matter what type of business you’re in, first impressions matter. This is true if a customer is walking into your location or calling your business on the phone. To avoid negative first impressions that can happen over the phone, train your employees to avoid these...

The True Cost of Bad Service

The True Cost of Bad Service

Losing a customer because they experience bad service at your company costs you more than just the profits that single customer would have created. The true cost of bad customer service goes beyond just one customer and, in fact, beyond your customer base entirely....

What Potential Employees Want from You

What Potential Employees Want from You

Even with unemployment rates higher than we’d all like to see, searching for potential employees is still a challenge. In fact, a survey of human resources professionals reports that recruitment is a top concern for 2021. Just as you have a specific set of ideals in...

Explain, Maintain, and Train

Explain, Maintain, and Train

Employee Handbook Best Practices Your employee handbook puts all the policies and procedures that govern your business in one central location. At its most basic level, its purpose is to inform. When managed effectively, its reach can be far greater than that. Use the...