How to Handle a He-Said-She-Said Harassment Claim

Human Resources, Training

Workplace harassment can happen in any industry, at any time, between any staff members. As a supervisor, you are legally obligated to investigate all claims of harassment. Sometimes, harassment claims are easy to evaluate. For example, if an employee shows you inappropriate images sent to them by another employee, you already have most of the information you need to determine what happened. In other cases, you may need to dig a little deeper to uncover the facts. Other times, you may be faced with a claim that is difficult to investigate, such as a he-said-she-said harassment claim.

He-Said-She-Said Harassment Claims

A he-said-she-said harassment claim occurs when you have two people – not necessarily a man and a woman, it can be any two people – who have conflicting stories about a reported incident of harassment. In these cases, it’s up to you to determine what really happened. It’s not easy, but asking and following up on these questions can guide your investigation:

  • Are there any direct or indirect witnesses that can help shed light on the claim?
  • Does either party involved in the claim have a motive to lie about what happened?
  • Are there emails, texts, or other messages that either bolster or reduce the credibility of either party?
  • Using your own common sense, does it reasonably seem like the claim could have happened?
  • When each party is re-telling their version of the event, how many details are they able to provide?
  • Does either party have a history of either honesty or dishonesty that would impact their credibility?
  • Are there any inconsistencies in either party’s statement?
  • Are the events described in the claim consistent with behavior you otherwise know to be true about either party?

Running through this list of questions can help you determine the truth about a he-said-she-said claim, but it may not always lead you to a clear determination. If you’re faced with a complex harassment claim, you may want to consult with your HR department, another person on the management team, or an attorney for assistance. While you are legally obligated to investigate any claim of harassment, that doesn’t mean you have to do it on your own.

Harassment Prevention Training

Training your staff on what harassment looks like and the importance of respect in the workplace may save you from having to investigate a he-said-she-said or other harassment claim. When your employees are well-informed about harassment laws and what they can do to prevent harassment, you’re all more likely to be working in a harassment-free environment.

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