Questions and Answers about Competency-based Training
There’s a difference between what an employee knows and what an employee can do. Competency-based training bridges that gap. When your training goals are focused on competencies in addition to knowledge, you’ll have a more effective and efficient team. Take a look at...
3 Ways to Uncover Your Employees’ Hidden Strengths
Strengths aren’t about what people are good at, they’re about what people have the potential to be good at. When you work to uncover your employees’ hidden strengths, you’ll create a more powerful team. Follow these strategies to get started. Consider Traits, Not...
7 Strategies for Running a Customer-Centric Business
A customer-centric business is – you guessed it – focused on the customer. This idea has become a bit of buzzword in the business world, and for good reason. In theory, when everything about your business revolves around the needs of your customers, sales naturally...
Meet Your Learners Where They Are
If you’re like most business leaders in the service industry, you manage a staff that ranges from high school kids getting their feet wet in the job market to retirees trying to make a few extra bucks. Managing multiple generations takes excellent leadership skills,...Follow Us!
