Management Blog
Remember LEAST for Great Customer Service
Customer service is the backbone of any successful business. It not only resolves issues and addresses concerns but also creates memorable experiences that keep customers coming back. Exceptional customer service can set you apart from your competitors. Great...
Remember LEAST for Great Customer Service
Customer service is the backbone of any successful business. It not only resolves issues and addresses concerns but also creates memorable experiences that keep customers coming back. Exceptional customer service can set you apart from your competitors. Great...
5 Factors Affecting Business Growth
If you’re a business owner, then growing your business is most likely your primary goal. However, growing a business doesn’t happen overnight. It requires a lot of effort and action - and a solid growth strategy to achieve that goal. Key Factors of Business Growth So...
5 Factors Affecting Business Growth
If you’re a business owner, then growing your business is most likely your primary goal. However, growing a business doesn’t happen overnight. It requires a lot of effort and action - and a solid growth strategy to achieve that goal. Key Factors of Business Growth So...
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The True Cost of Bad Service
Losing a customer because they experience bad service at your company costs you more than just the profits that single customer would have created. The true cost of bad customer service goes beyond just one customer and, in fact, beyond your customer base entirely....
What To Do if You’re Accused of Harassment
As a business owner, manager, or supervisor, you already know what you can do to create a respectful and harassment-free work environment. You know that you can prevent harassment by training your staff on how to recognize inappropriate behavior. And you should also...
Creating an Effective Training Environment
From online training to daily coaching, your employees will be able to retain skills and knowledge better when their workplace is an effective training environment. In the retail and service industries, it can sometimes be a challenge to create a distraction-free...
Failure Actually Is an Option
We’ve all heard the saying, “Failure is not an option.” While that may seem like a powerful motivational mantra, it’s simply not true in the real world. In business, failure is not only an option, it’s an opportunity. The most effective business leaders are like great...
Tips for Overcoming Management Challenges
Personnel issues are some of the biggest challenges in management. Even the most effective managers encounter stubborn personnel obstacles—ones that won't go away, but continue to block the flow of business and give rise to employee training issues. Many leave you...
Explain, Maintain, and Train
Employee Handbook Best Practices Your employee handbook puts all the policies and procedures that govern your business in one central location. At its most basic level, its purpose is to inform. When managed effectively, its reach can be far greater than that. Use the...
You’ve Received a Harassment Complaint – Now What?
Preventing harassment at your company is vital to creating and maintaining a productive work environment where all employees are treated with respect. Unfortunately, though, even when you do all you can to prevent harassing behavior, it can still happen. If it does,...
Lead, Don’t Manage
Everyone has room to improve. We all know that about ourselves -- and probably even know the areas of our leadership that need improvement -- but making the necessary changes is never as easy as it seems. If you really want to bring about positive change for yourself,...
Start Planning Now for Employee Appreciation Day
The first Friday in March is Employee Appreciation Day, and it’s never too early to start putting some plans in place. This year, it may help to think of “appreciation” as a unique form of “accommodation.” What are you doing to make sure each of your employees can...
How to Reduce Workplace Injuries
According to the National Safety Council, the annual economic cost of workplace injuries is $170.8 billion. This includes the cost of wage and productivity losses, medical expenses, administrative expenses, and employers’ uninsured costs. When an employee is injured...
Why You Can’t Afford to Skimp on Training and Career Development
You know the expression, “The person on top of the mountain didn’t fall there”? It’s true – whether you’re climbing the corporate ladder or making your way to an assistant manager position at the corner store, you have committed to a career development path. Training...
Bystander Intervention to Prevent Harassment
Harassment in the workplace affects the culture of your business environment. When harassment goes unchecked, it can lead to low staff morale and increased turnover. In severe cases, harassment can result in costly lawsuits. Bystander intervention is part of an...
