Module Overview

“All customers, including those with disabilities, should always receive outstanding service in a manner that makes them feel welcome and encourages them to return.”

Information on ADA requirements is a critical component of any human resources training program. This module reviews ADA requirements, covers rules for handicap accessible signage, and helps your team ensure the safety of and provide assistance to customers with disabilities. Managers will also learn the importance of being alert and responding immediately to calls for assistance from customers with a disability.

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