Module Overview

“All customers, including those with disabilities, should always receive outstanding service in a manner that makes them feel welcome and encourages them to return.”

Ensure safety and provide assistance at the gas pump for customers with a disability.

This mini-module reviews ADA requirements for self-serve gas stations and covers rules for handicap accessible signage at gas pumps.

Employees learn the importance of being alert and responding immediately to calls for assistance from customers with a disability.

This module is also available specifically for Managers to educate them about the Americans with Disabilities Act (ADA), prohibiting discrimination against people with disabilities.

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