“All customers, including those with disabilities, should always receive outstanding service in a manner that makes them feel welcome and encourages them to return.”
Ensure safety and provide assistance at the gas pump for customers with a disability.
This mini-module reviews ADA requirements for self-serve gas stations and covers rules for handicap accessible signage at gas pumps.
Employees learn the importance of being alert and responding immediately to calls for assistance from customers with a disability.
This module is also available specifically for Managers to educate them about the Americans with Disabilities Act (ADA), prohibiting discrimination against people with disabilities.