The change in seasons is the perfect time to evaluate your staff training program. Think about your employees like the flowers that are popping up this this time of year. Some of their growth is innate, of course, but the biggest blossoms need the right environment to help them grow. It’s like the expression says, “April showers bring May flowers.” The same is true of your employees. Everyone has natural talents and skills. It’s up to you to nurture them to their full potential.
Staff Training Do’s and Don’ts
When evaluating your staff training program, consider these do’s and don’ts:
Provide consistent training to all employees. If one employee receives a certain level of training and another receives a lower level of training – or none at all – you could face customer service failures and non-compliance issues.
Set individual and company goals. Tie staff training goals to your company’s core values and sales objectives. Write goals down so they’re clear to everyone.
Celebrate successes. Reward employees who complete your staff training program. Even better, provide incentives and rewards to employees who implement key concepts on the job.
Asses and track staff training. Use an automated system of assessing and tracking your training courses. This helps you identify who needs follow up, and when.
Use technology to streamline your training. Online staff training programs take the pain out of administering training. Take advantage of a learning management system to help you reach your training goals.
Do not set a bad example. You set the tone for how well training is received and implemented. Always set a good example for your employees.
Do not put off training. Too many managers make the mistake of thinking they can cover important training topics “later” or “when things slow down.” Training is essential and must be treated that way.
Do not abandon training. All training requires proper follow up. Regularly conduct refresher courses for all employees, especially on customer service, safety, and compliance topics.
Do not rely on only one form of training. Blended learning strategies provide the most comprehensive and effective training.