“What if I train them and they leave? What if I don’t train them and they stay?”
“Turnover is a given, most of my staff is made up of high school and college students. They come and go like clockwork. Sure, I get a good student-employee every now and then, but then they graduate and off they go. I’m just not going to spend the money on training…”
Does this sound familiar? Why invest in their training if they are going to leave? If you’ve pondered this management dilemma, you’re not alone. It’s probably time to change your perspective, though, and consider every employee an investment in your company and not just a person to fill shifts. Make the training investment for long-term benefits.
Keep in mind you shouldn’t judge a book by its cover. You never know which employee will end up being a huge asset to your team. By writing them off from the onset, your attitude is bound to show through, not to mention that training matters to each and every customer this employee meets or serves. Repeat business is one of the biggest keys to your business success. If you decide against investing in training for your employees, you may lose, because customers “vote” with their feet — 32% of customers who have had a bad experience will never return.
Gain the Competitive Edge: Invest in Your Workforce
Providing training and career development for your employees shows your company’s commitment and increases employee engagement and motivation. Your employees need training not just to do their jobs today, but to maintain a high level of quality work down the road. Well-trained employees are confident, motivated, and loyal. Just like other parts of your business, training is a two-way street. When you make an investment in your employees, they’ll be more invested in your long term goals and profits. The benefits of a satisfied, well-trained team go far beyond your bottom line.