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Remember LEAST for Great Customer Service
Customer service is the backbone of any successful business. It not only resolves issues and addresses concerns but also creates memorable experiences that keep customers coming back. Exceptional customer service can set you apart from your competitors. Great...
Featured Article
Remember LEAST for Great Customer Service
Customer service is the backbone of any successful business. It not only resolves issues and addresses concerns but also creates memorable experiences that keep customers coming back. Exceptional customer service can set you apart from your competitors. Great...
Recent Articles
Do You Know Your Leadership Style?
Name five great leaders who have impacted you in your lifetime. More than likely, each one of those people had a completely different style of leading, and each style worked well for that specific person. Leadership styles can be as unique as the individual leading....
7 Communication Skills Training Administrators Need
As a training administrator, the way you communicate has a large impact on the effectiveness of your role. Not only must you communicate effectively with the employees you are training, but you may also occasionally find yourself in the position of needing to...
Home Field Advantage at Your Business
Baseball Hall of Famer Casey Stengel once said, “Managing is getting paid for home runs someone else hits.” This is true whether you’re coaching the Mets or running a convenience store. In either case, your success as a manager is based not only on the skill level of...
10 Steps for Empowering Employees from Day One
According to Walt Disney, “You can dream, create, design, and build the most wonderful place in the world … but it requires people to make the dream a reality.” Your employees are the backbone of your business. Empowering your employees from day one will help ensure...
The Ultimate Customer Experience – A Quest for Excellence
In a world where we are ambushed with ads, blasted with promises and bombarded with choices, we rarely believe anything that isn’t a “going out of business” sale. Every “customer first,” “high quality,” and “great service” spiel we hear makes us roll our eyes. We’re...
Your Way is Not the Only Highway: Getting Along When You Disagree
In an ideal world, we would always get along with our coworkers and everyone on our team. Unfortunately, that is not usually the case. Your team is full of diverse people, with diverse personalities, experiences, and opinions. You’re never going to agree with 100% of...
The Importance of Effective Workplace Communication
Good communication is the foundation of any successful work environment. Workplace communication can be defined as the exchange of ideas among your employees. Whether you’re meeting face-to-face physically in the office, talking on the phone or videoconferencing, or...
You’re Perfect, Now Change – How to Turn Your Vision into Action
Things are going well. Sales are up, compliance procedures are being followed, customers are happy, and on most nights, it feels like your operation is a machine running well. But then, there’s a product shortage, a problem with a vendor, a fight between two...
Technology Increases Your LMS Support Options
Technology is a constantly evolving resource. When it comes to employee training, this means a wider range of methods for training your employees – especially if you employ a learning management system (LMS). Advances in technology also give you more options when it...
Employee Friendly Policies Serve Your Internal Customer
Competition for the customer has sky-rocketed. Stores -- both national chains and local mom-and-pop shops -- are introducing value pricing and loyalty programs… anything to keep their focus on getting customers through the door. While these efforts are indeed...
7 Benefits of Teambuilding
You’ve likely heard the saying, “Teamwork makes the dream work.” While it may seem cliché, it’s not wrong. In order for your organization to be successful in achieving its goals, you need a team that can work together cohesively. That kind of teamwork doesn’t just...
How Poor Service Affects Your Profits
Every time we go to a store, eat at a restaurant or call about a bill, we are either entering "Consumer Arena of Service Heaven" or "Service Hell," braced for battle, brimming with expectations, hoping for service excellence, but more often than not, we end up...
