Start Planning Now for Next Year
With the fourth quarter of the year underway, now is the perfect time to start thinking about your goals for next year. Being an effective manager is a tough job, but with the right planning and the right skills, you can continue to improve and grow. Keep these key strategies in mind:
As more jobs become available outside your industry, the labor pool for good employees is shrinking. While having a full staff is imperative to your success, don’t make the mistake of filling positions with anyone who can pass the background check. Balance your short-term staffing needs with your long term company goals by:
- Evaluating personality traits as well as skill sets.
- Providing an excellent orientation program that ensures a consistent knowledge base for all employees.
- Use on-the-job training and an ongoing training program to reinforce employees’ skills and increase their confidence.
Your employees need a leader, not just a boss. Set leadership goals that are focused on what you should be doing for your employees rather than what they should be doing for you. Follow the acronym READ: Respect, Expectations, Advancement and Development.
- Show your employees you respect them by recognizing the challenges they face and telling them you appreciate their hard work.
- Set clear expectations for job performance and customer service. The more clear you are with your expectations, the more likely employees are to exceed them.
- Provide opportunities for advancement. Set employees on a path for career progression that leads to a promising future in our industry.
- Employees are an investment in your company, so treat them that way. Develop their skills through effective training every day.
As a manager, to have a successful training program you must have clearly defined goals. When you have well thought-out training objectives, it will show in how your employees treat your customers and, in turn, how your customers feel about your operation. Follow these steps:
- For every aspect of every position, answer this important question: “Why am I doing this?”
- Identify performance gaps and determine the best training to fill those gaps.
- Put a plan for long-term training success in place with on-the-job-training and mentoring.
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