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You’re Promoted! (Do You Become Friend or Foe?)

You’re Promoted! (Do You Become Friend or Foe?)

Being promoted from within is a testament to your hard work and dedication to your company. A management position comes with some perks, for sure, but it can be a difficult transition. The person you worked side-by-side with yesterday is now working for you. What kind...

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You’re Promoted! (Do You Become Friend or Foe?)

Being promoted from within is a testament to your hard work and dedication to your company. A management position comes with some perks, for sure, but it can be a difficult transition. The person you worked side-by-side with yesterday is now working for you. What kind...

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The True Cost of Bad Service

The True Cost of Bad Service

Losing a customer because they experience bad service at your company costs you more than just the profits that single customer would have created. The true cost of bad customer service goes beyond just one customer and, in fact, beyond your customer base entirely....

Grow Your Employees, Grow Your Business

Grow Your Employees, Grow Your Business

The change in seasons is the perfect time to evaluate your staff training program. Think about your employees like the flowers that are popping up this this time of year. Some of their growth is innate, of course, but the biggest blossoms need the right environment to...

Creating an Effective Training Environment

Creating an Effective Training Environment

From online training to daily coaching, your employees will be able to retain skills and knowledge better when their workplace is an effective training environment. In the retail and service industries, it can sometimes be a challenge to create a distraction-free...

Failure Actually Is an Option

Failure Actually Is an Option

We’ve all heard the saying, “Failure is not an option.” While that may seem like a powerful motivational mantra, it’s simply not true in the real world. In business, failure is not only an option, it’s an opportunity. The most effective business leaders are like great...

Tips for Overcoming Management Challenges

Tips for Overcoming Management Challenges

Personnel issues are some of the biggest challenges in management. Even the most effective managers encounter stubborn personnel obstacles—ones that won't go away, but continue to block the flow of business and give rise to employee training issues. Many leave you...

What Potential Employees Want from You

What Potential Employees Want from You

Even with unemployment rates higher than we’d all like to see, searching for potential employees is still a challenge. In fact, a survey of human resources professionals reports that recruitment is a top concern for 2021. Just as you have a specific set of ideals in...

Explain, Maintain, and Train

Explain, Maintain, and Train

Employee Handbook Best Practices Your employee handbook puts all the policies and procedures that govern your business in one central location. At its most basic level, its purpose is to inform. When managed effectively, its reach can be far greater than that. Use the...

Lead, Don’t Manage

Lead, Don’t Manage

Everyone has room to improve. We all know that about ourselves -- and probably even know the areas of our leadership that need improvement -- but making the necessary changes is never as easy as it seems. If you really want to bring about positive change for yourself,...

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