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Phone Etiquette

Module Overview



“There is only one chance to make a positive first impression – employees must know how to handle phone calls and get it exactly right for your business.”

Phone Etiquette training develops employees who are polite and helpful on the phone, creating a positive first impression for your business.

This module teaches your employees how they should answer the phone, speak to customers and expertly juggle phone calls and walk-in guests while providing excellent service.

Employees will be more confident when answering and handling phone calls while also providing outstanding service to in-store guests.

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