Management Blog
Remember LEAST for Great Customer Service
Customer service is the backbone of any successful business. It not only resolves issues and addresses concerns but also creates memorable experiences that keep customers coming back. Exceptional customer service can set you apart from your competitors. Great...
Remember LEAST for Great Customer Service
Customer service is the backbone of any successful business. It not only resolves issues and addresses concerns but also creates memorable experiences that keep customers coming back. Exceptional customer service can set you apart from your competitors. Great...
What Customers Want
Shopping has become easier than ever. Delivery services, ordering ahead, and online shopping make businesses more accessible and facilitate countless purchases each day. But just as your business can reach more and more customers, so can your competitors; they might...
What Customers Want
Shopping has become easier than ever. Delivery services, ordering ahead, and online shopping make businesses more accessible and facilitate countless purchases each day. But just as your business can reach more and more customers, so can your competitors; they might...
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What Your Employees Don’t Know Can Hurt You
If knowledge is power, then the lack of knowledge is a weakness. This is especially true in risk assessment. As a business leader, part of your job is to assess the risks your organization faces and find ways to minimize them. The main types of risks you face are:...
Navigate Change With Scalable Training Solutions
Albert Einstein is quoted as saying, “The only thing we can be certain of in this life is that we can be certain of nothing.” No matter what business you’re in, your success as a leader often depends on your ability to lead your staff through uncertainty and change. A...
Taking Inventory of Your Employee Training Objectives
There’s an old saying in business: "Customers don’t care about what you know, they only care about what you do." And really, it's not what you do. It's almost entirely what your employees do. Your employee training objectives go a long way in determining how well your...
Rock Your First 90 Days as a Training Administrator
Taking charge of employee training for your entire organization is a big responsibility. It may seem a bit daunting at first, but it is not an impossible task. With a little preparation and planning – and a healthy dose of dedication and patience – you can become a...
5 Leadership Trends You Can’t Ignore
Great leaders strive for constant improvement. Check out these five leadership trends that can help you improve your effectiveness as a leader. #1 Embrace Multiple Generations The workforce has always been made up of employees from multiple generations. Today’s...
Beyond Harassment: Preventing Retaliation in the Workplace
As a business owner, manager, or supervisor, you’ve probably already given a lot of thought to dealing with harassment in the workplace. But what about retaliation in the workplace? The same laws that protect employees from harassment and discrimination also protect...
What Tomorrow’s Workforce Looks Like
If you’ve been managing people for a while, you don’t need anyone to tell you how the quickly the workforce changes. No matter what the unemployment rate or staffing outlook is, one of the driving influences in your ever-changing employee base is generational....
What Should I Do With My Old Video Training?
We all remember the first day of our first job. The hiring manager or human resources manager would sit us down in an empty conference room or employee breakroom and wheel out the cart with the television, VCR, and a stack of video training tapes. Within minutes our...
Set New Managers Up for Success
Most companies embrace the strategy of promoting from within when looking for new managers. The benefits are obvious – lower hiring costs, higher morale, reduced training demand, and the list goes on and on. But if this is such a great approach, then why do about half...
HRM: Managing Your Human Resources
We’ve all heard the saying, “It takes a village to raise a child.” Likewise, it takes a village – or at least multiple departments – to run a business. All your departments are important, but human resource management, or HRM, stands out for its direct impact on your...
Does Your Training Program Promote Employee Success?
Your training program does more than just train employees. Sure, the point is to teach employees what they need to do their jobs, but the impact of training goes far deeper than that. After all, you don’t want employees to just do their jobs. You want them to excel....
“Good Enough” Never Is
Do you ever look at something going on in your business and decide that, whatever it is, it's "good enough?" As any successful leader will tell you, "good enough" never is. You have to set the bar higher, both for your big picture goals and for the details of your...
