Regardless of your stance on taking work home with you, occasionally there are still certain aspects of your job that may haunt you even after hours. These management nightmares make up the most stressful aspects of your job during the day, and if left unchecked can keep you up at night as well.
Here are a few of the issues and concerns that could be frequently stalking your off-work hours:
- Compliance issues: Failure to follow proper federal and/or state compliance regulations can come with serious repercussions for yourself and your employees. Whether it’s alcohol or tobacco sales, following ADA guidelines, or other HR-related compliance issues, ensuring your staff is following procedure at all times can be stressful. Are your employees aware of all applicable compliance rules and regulations?
- Digital risks: The rise of digital technology has also brought about an increased risk in security incidents and liability for you and your business. Computer hackers could attempt to steal a variety of your customers’ personal information including email addresses, birthdays, and credit card information. How secure is your digital data?
- Hiring/Staffing: Staffing shortages are a nightmare for everyone right now and we’re heading into the busiest time of year for many businesses. Do you have a recruiting process? How are you finding employees and what are you doing to gain their loyalty and encourage them to stay?
- Employee behavior: Even if you have solved your hiring issues, there are still other employee issues to worry about – mainly employee behavior. Even someone who seems like a perfect candidate during an interview could let you down later. Are you prepared to handle harassment complaints?
- Customer service: Providing good customer service can make or break any business – especially in a world heavily focused on technology and social media. One bad review online often has more fuel than a good review and can spread like wildfire, with a lasting impact on your business. Are your employees consistently providing excellent customer service?
Overcoming Management Nightmares
Set your mind at ease – there are ways to take back control and overcome these management nightmares. Providing your employees with the necessary training will go a long way towards preventing any of the worst-case scenarios your subconscious can dream up. Ensuring your employees are well-trained on any and all compliance-related topics – such as age-restricted sales, ADA, and FMLA – as well topics such as PCI compliance, harassment, and customer service will give them the tools they need to perform their jobs well and mitigate risks for your business. Employee training can also increase employee loyalty and retention by demonstrating you’re invested in your employees and their careers.
Deliver Employee Training
The right learning management system (LMS) can help you avoid these nightmare scenarios by streamlining the training process and giving managers and employees more time to focus on customer service and profitability.
