Management Blog
Transforming Training Techniques
Ask any business manager how things are going these days, and the answer will probably include the word “busy.” But what does that really mean? Busy with customers? Busy with operational tasks? Busy training staff members? Managers have many responsibilities, and it’s...
Transforming Training Techniques
Ask any business manager how things are going these days, and the answer will probably include the word “busy.” But what does that really mean? Busy with customers? Busy with operational tasks? Busy training staff members? Managers have many responsibilities, and it’s...
Remember LEAST for Great Customer Service
Customer service is the backbone of any successful business. It not only resolves issues and addresses concerns but also creates memorable experiences that keep customers coming back. Exceptional customer service can set you apart from your competitors. Great...
Remember LEAST for Great Customer Service
Customer service is the backbone of any successful business. It not only resolves issues and addresses concerns but also creates memorable experiences that keep customers coming back. Exceptional customer service can set you apart from your competitors. Great...
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The Importance of Building Engagement
Everyone has their own opinion on the key ingredient for a successful business, but at the end of the day, the one thing every company needs is employee engagement. Developing employee engagement isn’t always an easy task, but it’s necessary in order to build a...
Another Meeting? How to Make the Most of It
The effectiveness of a meeting -- whether in person or virtual -- is important to overall time management. It’s estimated that middle managers spend about 35% of their time in meetings, and upper level managers spend about 50% of their time in meetings. While all...
Custom Learning Paths: An Investment in Retaining Your Employees
Hiring quality employees is sometimes easier said than done. And once you do find that gem of an employee, there’s no guarantee they will stay with your company for the duration of their career. Unless you are willing to invest in your employees and their futures,...
Hiring Team Players
"Superstars need not apply" should be your recruiting philosophy if you want to build a team-oriented operation. While everyone says they're "good with people," it takes a different type of person to help you build your dream team. When recruiting and hiring new...
What Are Your Training Goals?
Businesses across many industries must adapt quickly to change. To keep up, training programs have to change, too. Having clear and actionable training goals helps you pivot your business when unexpected circumstances arise. Follow these steps: Identify Training Needs...
Beyond the LMS: Blended Learning 101
You’ve done your research, talked to all the experts, and finally invested in a learning management system that seems just right for your organization. Now you’re ready to implement the perfect training program to provide your current employees and new hires with the...
Traits of Proactive Leaders
Business leaders are faced with challenging situations every day. How they respond to those challenges is often influenced by whether they take a proactive or reactive approach to leadership. What’s the difference? A proactive leader anticipates challenges and has a...
Conducting a Gap Analysis on Team Performance
A gap analysis helps you identify the difference between where you need to be and where you are. When applied to team performance, a gap analysis shows you areas where the competencies of your team don’t reach the level required to reach team goals. Filling the gaps...
My LMS Does What? Unknown Benefits of Training With an LMS
Your employees keep your business running, but in order to do so effectively they need to be properly trained. There are many approaches you can take to onboarding and training, but it’s important to make sure all your bases are covered. One way to do this with...
Training Investment Is Essential for All Employees
"What if I train them and they leave?" With new employees hard to find and even harder to keep, many business owners are pondering this timeless HR dilemma. For success in the long-term, though, you have to ask yourself this instead: "What if I don’t train them and...
It’s Not About the Money: 6 Ways to Improve Employee Performance
As a leader, some of your most important responsibilities include motivating others and improving employee performance. Hiring good employees is a great place to start when it comes to success for your business, but it isn’t the end. You still need to find ways to...
How Training Gives You a Competitive Advantage
Competition is nothing new, but it does hit some companies harder than others. No matter what type of competition you face, your employee training program can set you apart. Employees are your most valuable asset, and they’re also the key to gaining a competitive...
