Hiring Team Players
“Superstars need not apply,” should be your recruiting philosophy if you want to build a team-oriented operation. While everyone says they’re “good with people,” it takes a different type of person to help you build your dream team.
So when hiring, here’s what to look for in applicants:
A good “team” attitude, not just technical skills. Ask applicants if they participated in any team sports in high school. And ask them to describe their role on the team. Watch out for those who respond: “star player.” They may always want to be singled out.
A high degree of pride–those who wouldn’t dream of walking past a piece of paper on the floor or letting the phone ring off the hook. Seek people who will bring high energy and excitement to their jobs, qualities that indicate they welcome a challenge.
An understanding that it is their responsibility to get better at their job so they require less help and have the ability to pitch in to help when others get busy.
Make it a part of the interview process to take applicants on a store tour. Introduce them to as many employees as possible–especially the teammates they’d be working with. Give them a chance to chat. Coach employees beforehand on conversational questions they should ask. Create a form to pass out to every employee who meets the applicant. It doesn’t have to be anything fancy, just ask if the candidate was pleasant, respectful and, “Was this someone you would want to work with?”
Don’t base your final decision on any one employee’s opinion. Rather, take them all into consideration. Your existing employees will be happier and your new employees will stay longer.
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