Management Blog
Brainstorming Dos and Don’ts
Scientist Linus Pauling once said, “The best way to have a good idea is to have lots of ideas.” Your business might not be about to change the world of quantum mechanics, but the ideas you come up with could be just as influential to your overall success....
Brainstorming Dos and Don’ts
Scientist Linus Pauling once said, “The best way to have a good idea is to have lots of ideas.” Your business might not be about to change the world of quantum mechanics, but the ideas you come up with could be just as influential to your overall success....
Customer Service Begins in the Interview
Job interviews are stressful experiences for everyone. Think about it. Do you feel comfortable talking about yourself for half an hour to convince someone you don’t even know that you’re competent, intelligent and a good risk? Probably not. You’ll find out more about...
Customer Service Begins in the Interview
Job interviews are stressful experiences for everyone. Think about it. Do you feel comfortable talking about yourself for half an hour to convince someone you don’t even know that you’re competent, intelligent and a good risk? Probably not. You’ll find out more about...
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How to Maximize Productivity of Part-time and Seasonal Employees
Nearly 27 million people hold part-time jobs. For some, their part-time work is their only paid work. For others, a part-time job supplements another source of income. For you, as their employer, the fact that an employee works for you only part-time or as a second...
5 Ways Teamwork Improves Your Bottom Line
Who’s the most valuable player on a team? By definition, every team member is essential to the team’s success. While that’s true, there is one person whose role on a team stands out – the coach. As a manager and leader of your staff, it’s up to you to define and...
Set Your Leadership Goals to READ
Are you a boss or a leader? Almost anyone can be a boss, but it takes a special set of skills and talents to be a leader. Let’s look at a few differences: Bosses bark orders. Leaders develop skills. Bosses see employees as blocks in the schedule. Leaders see employees...
Questions and Answers about Competency-based Training
There’s a difference between what an employee knows and what an employee can do. Competency-based training bridges that gap. When your training goals are focused on competencies in addition to knowledge, you’ll have a more effective and efficient team. Take a look at...
3 Ways to Uncover Your Employees’ Hidden Strengths
Strengths aren’t about what people are good at, they’re about what people have the potential to be good at. When you work to uncover your employees’ hidden strengths, you’ll create a more powerful team. Follow these strategies to get started. Consider Traits, Not...
Meet Your Learners Where They Are
If you’re like most business leaders in the service industry, you manage a staff that ranges from high school kids getting their feet wet in the job market to retirees trying to make a few extra bucks. Managing multiple generations takes excellent leadership skills,...
Harassment Claims – Are You Responsible for Non-Employees?
As an owner or manager, you can’t control everything that happens at your business. If you're in an environment where your employees are working from home during the pandemic, you may be even less aware of how employees are interacting with each other. You are,...
Finding New Ways to Motivate Employees
As a leader, you already know the importance of programs that motivate employees. There’s no doubt incentive programs are important. Too often, though, these programs pit employees against one another, and you end up only motivating the winners and breaking down...
How to Lead by Example (It’s Harder Than You Think)
When you lead by example, you elevate the effectiveness of your team. That's why great leaders strive for constant improvement -- they know that as they improve themselves, they're also improving everyone around them. Check out these five leadership trends that can...
Company Culture Check During COVID-19
The culture of your company is more than just your vision and mission – it’s your values, too. While a time of crisis may leave you feeling overwhelmed with challenges beyond your control, it’s also a good time to conduct a quick “culture audit.” It’s important to...
How Employee Training Strategies Foster Teamwork
What if you invest in training for your employees and they leave? Sure, that’s a risk. A bigger risk, though, is not training them, and they stay. Untrained employees have no sense of teamwork, don’t work toward a common goal, and don’t particularly care about the...
Broadcast Your Crisis Communication
During times of crisis, you may feel like it’s all you can do to keep up with changes happening to your business. Even if you’re short on time, it’s important that you stay visible to your employees. They need to hear from you – and see you – now more than ever. While...
