Management Blog
Remember LEAST for Great Customer Service
Customer service is the backbone of any successful business. It not only resolves issues and addresses concerns but also creates memorable experiences that keep customers coming back. Exceptional customer service can set you apart from your competitors. Great...
Remember LEAST for Great Customer Service
Customer service is the backbone of any successful business. It not only resolves issues and addresses concerns but also creates memorable experiences that keep customers coming back. Exceptional customer service can set you apart from your competitors. Great...
5 Factors Affecting Business Growth
If you’re a business owner, then growing your business is most likely your primary goal. However, growing a business doesn’t happen overnight. It requires a lot of effort and action - and a solid growth strategy to achieve that goal. Key Factors of Business Growth So...
5 Factors Affecting Business Growth
If you’re a business owner, then growing your business is most likely your primary goal. However, growing a business doesn’t happen overnight. It requires a lot of effort and action - and a solid growth strategy to achieve that goal. Key Factors of Business Growth So...
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Online Learning Glossary
As businesses look for options to replace in-person learning events, training employees online has skyrocketed. Use this online learning glossary to keep track of industry lingo. Assessment: Assessments are a way to determine if a trainee has understood the learning...
Best Practices for LMS Administration
Running your training through a Learning Management System has many benefits for learners and administrators. Be careful, though – while an LMS does streamline many functions of scheduling and tracking training, as an administrator there are risks to operating on...
Mission: Possible
If you don’t know where you’re going, you probably won’t wind up there. Before you can build a team environment, you must first decide on the team mission – where do you want it to go? What do you want it to do? By defining a clear team mission, you show employees...
Which Topics are Best for Online Employee Training?
Online employee training isn’t a nice-to-have tool in your knowledge management toolbox, it’s a must-have tool. Training online creates consistency in your training message, improves efficiency in training time, and streamlines training administration tasks. 5 Content...
How to Maximize Productivity of Part-time and Seasonal Employees
Nearly 27 million people hold part-time jobs. For some, their part-time work is their only paid work. For others, a part-time job supplements another source of income. For you, as their employer, the fact that an employee works for you only part-time or as a second...
5 Ways Teamwork Improves Your Bottom Line
Who’s the most valuable player on a team? By definition, every team member is essential to the team’s success. While that’s true, there is one person whose role on a team stands out – the coach. As a manager and leader of your staff, it’s up to you to define and...
Set Your Leadership Goals to READ
Are you a boss or a leader? Almost anyone can be a boss, but it takes a special set of skills and talents to be a leader. Let’s look at a few differences: Bosses bark orders. Leaders develop skills. Bosses see employees as blocks in the schedule. Leaders see employees...
Questions and Answers about Competency-based Training
There’s a difference between what an employee knows and what an employee can do. Competency-based training bridges that gap. When your training goals are focused on competencies in addition to knowledge, you’ll have a more effective and efficient team. Take a look at...
3 Ways to Uncover Your Employees’ Hidden Strengths
Strengths aren’t about what people are good at, they’re about what people have the potential to be good at. When you work to uncover your employees’ hidden strengths, you’ll create a more powerful team. Follow these strategies to get started. Consider Traits, Not...
Meet Your Learners Where They Are
If you’re like most business leaders in the service industry, you manage a staff that ranges from high school kids getting their feet wet in the job market to retirees trying to make a few extra bucks. Managing multiple generations takes excellent leadership skills,...
Harassment Claims – Are You Responsible for Non-Employees?
As an owner or manager, you can’t control everything that happens at your business. If you're in an environment where your employees are working from home during the pandemic, you may be even less aware of how employees are interacting with each other. You are,...
Finding New Ways to Motivate Employees
As a leader, you already know the importance of programs that motivate employees. There’s no doubt incentive programs are important. Too often, though, these programs pit employees against one another, and you end up only motivating the winners and breaking down...
