Your staff is your most valuable asset, and like any asset, it needs to be continually maintained. For your employees, that means setting them up with the skills they need to be successful in their jobs and their careers. Custom training programs allow you to do just that. If the word “custom” sounds expensive to you, think again. There are many levels of training customization that can fit into any budget. There are also different ways you can implement custom training programs.
Custom online courses delivered through your learning management system (LMS) can provide specialized training that supports your company’s vision and mission. Keep in mind that you may not need to customize every course in your online learning library. For some topics, such as FMLA compliance or sexual harassment prevention, an off-the-shelf course may be very effective. For other topics, such as a specific marketing promotion or customer service strategy, a greater level of customization will be necessary to get your point across. The amount of customization is up to you. Sometimes, an introductory message on a generic course is enough to meet your learning objectives. Other times, complete customization of a training course is necessary.
Custom Learning Paths
You can create custom training programs by establishing unique learning paths for each employee. Managed through your LMS, these paths are based on a combination of your goals for the employee and the employee’s own career goals. Promote custom learning paths as a perk to employment. Today’s employees are looking for opportunities to advance their careers. When you provide those opportunities, you’ll find that your training program reduces staff turnover.
As a manager or training administrator, you must create and promote your training program as an ongoing experience rather than a single task. Use blended training strategies to combine online training lessons with on-the-job practice. Make sure you’re taking full advantage of the scheduling, assigning, and reporting systems within your LMS to ensure you’re following up with employees when they struggle and challenging them more when they need it.
Your staff is a reflection of your training program. If you approach training passively, it will show up as laziness in your employees. If you approach training actively, applying various levels of customization, your staff will respond by handling their jobs – and your customers – with pride and enthusiasm.