Don’t Train in Vain: Develop an Employee Training Plan
Training time is only as valuable as you make it. Don’t train in vain — develop an employee training plan, and stick to it. Structure the time you have in your different types of training meetings to get the biggest bang for your training buck. Focus your training on doable actions presented in a clear, consistent, and ongoing basis. To make sure your training sticks, use a variety of tools from online training modules to engaging games.
Short daily training sessions should be a part of every employee training plan. At about 5-10 minutes each, daily training must be delivered with precision. Be sure to keep the meeting fast-paced and interactive. Make sure your customer service employees know the sales that are happening in your operation that day, and ask them to explain them like they would to a customer. You can also cover maintenance topics — be sure to show proper techniques and have employees practice, rather than just talking about it.
Weekly employee training sessions should last about a half-hour and should also be focused on real-world situations. Utilize online training and videos to give trainees a solid intro to the content you’re covering, then follow it up with online assessments and application of new skills using role-playing. Weekly meetings are a great time to cover items related to safety or compliance. Conduct role-play rehearsals to let employees practice their actions or dialogue in front of an audience.
Monthly training meetings should be about 60 to 90 minutes and should encompass broadscale topics like new product development, marketing promotions and more detailed role-play scenarios. Monthly meetings are also a good time to award prizes for past incentive programs and announce new incentive programs for the coming month. You can also use monthly meetings to introduce your training plan for the coming month, and share morale-boosting news such as employee anniversaries, accomplishments, or great ideas.
Track All Your Training
Let’s face it, tracking your employee training is almost as important as conducting it in the first place. Employees need to be trained on a variety of compliance issues as well store procedures, position-specific tasks, customer service, and more. As a manager, you need to know when they’re trained and how well they understand the material. That’s not always an easy task. A learning management system makes scheduling and tracking training simple.
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