Management Blog
Barriers to Effective Communication
George Bernard Shaw once said, "The single biggest problem in communication is the illusion that it has taken place." Although nearly a century has passed since these words were first spoken, they still hold true today. Barriers to effective communication in the...
Barriers to Effective Communication
George Bernard Shaw once said, "The single biggest problem in communication is the illusion that it has taken place." Although nearly a century has passed since these words were first spoken, they still hold true today. Barriers to effective communication in the...
Remember LEAST for Great Customer Service
Customer service is the backbone of any successful business. It not only resolves issues and addresses concerns but also creates memorable experiences that keep customers coming back. Exceptional customer service can set you apart from your competitors. Great...
Remember LEAST for Great Customer Service
Customer service is the backbone of any successful business. It not only resolves issues and addresses concerns but also creates memorable experiences that keep customers coming back. Exceptional customer service can set you apart from your competitors. Great...
Recent Posts:
Categories
Subscribe to the RTO Blog
How to Lead by Example (It’s Harder Than You Think)
When you lead by example, you elevate the effectiveness of your team. That's why great leaders strive for constant improvement -- they know that as they improve themselves, they're also improving everyone around them. Check out these five leadership trends that can...
Company Culture Check During COVID-19
The culture of your company is more than just your vision and mission – it’s your values, too. While a time of crisis may leave you feeling overwhelmed with challenges beyond your control, it’s also a good time to conduct a quick “culture audit.” It’s important to...
How Employee Training Strategies Foster Teamwork
What if you invest in training for your employees and they leave? Sure, that’s a risk. A bigger risk, though, is not training them, and they stay. Untrained employees have no sense of teamwork, don’t work toward a common goal, and don’t particularly care about the...
Broadcast Your Crisis Communication
During times of crisis, you may feel like it’s all you can do to keep up with changes happening to your business. Even if you’re short on time, it’s important that you stay visible to your employees. They need to hear from you – and see you – now more than ever. While...
Strengthening Your Training Strategy with New Employees
Employees are most willing and excited to learn during their first few weeks on the job. As a manager, it’s your responsibility to make sure your new hire training is setting employees up for success. The success of your new hire training strategy doesn’t just affect...
Does Your Crisis Management Plan Include Caring for Your Staff?
Business leaders have long been encouraged to create a crisis management plan to help them respond to unlikely but potentially devastating events. Companies with a plan have likely already implemented it. Those without one are likely creating it on the fly. Usually,...
Problem-Solving at Your Fingertips
Have you considered bringing in a consultant to evaluate your business? The idea is that input from an outsider can uncover gaps in your training, processes, and procedures. A new problem-solving perspective can open your eyes to aspects of your operation that haven’t...
The Role of Learning Management Right Now
It seems as though no part of our lives has gone untouched by the current healthcare crisis impacting the nation and the world. Businesses are facing a myriad of different scenarios right now, many of which involve how they train and inform their employees. Take a...
Do’s and Don’ts of Crisis Leadership
Whether you’re the owner of a big firm or the manager of a neighborhood store, you made a promise to lead your team through good times and bad. Decisions, of course, come much easier in good times. During times of crisis, the challenges you face are often completely...
Why Setting Goals Matters
How do you measure success? For many, the greatest sense of accomplishment comes from achieving a goal. Here’s the challenge – if you don’t establish goals, you won’t know when you reach them. Research shows that goal setting improves performance 20 to 25 percent....
What’s Your Focus for the New Year?
It’s that time again – time to write your new year’s resolutions. Resolutions always seem like a good idea, don’t they? After all, studies show that about half of all Americans make resolutions. The downside is that less than 10 percent of those who make them,...
Exit Interviews that Enlighten
Your favorite employee is leaving (or maybe it’s your least favorite employee) and you’ve heard enough about exit interviews to know you should conduct one, but you can’t help thinking, “What’s the point?” After all, good employees on their way out don’t want to burn...
