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Why You Should Be Building Custom Career Paths
We’ve all been through a lot in the last few years with a global pandemic, the Great Resignation, labor shortages, and a host of other challenges. As a result, it’s more important than ever to find quality, dependable employees—and even harder to keep them. According...
Featured Article
Why You Should Be Building Custom Career Paths
We’ve all been through a lot in the last few years with a global pandemic, the Great Resignation, labor shortages, and a host of other challenges. As a result, it’s more important than ever to find quality, dependable employees—and even harder to keep them. According...
Recent Articles
Top 10 Telephone Turnoffs
No matter what type of business you’re in, first impressions matter. This is true if a customer is walking into your location or calling your business on the phone. To avoid negative first impressions that can happen over the phone, train your employees to avoid these...
The True Cost of Bad Service
Losing a customer because they experience bad service at your company costs you more than just the profits that single customer would have created. The true cost of bad customer service goes beyond just one customer and, in fact, beyond your customer base entirely....
What To Do if You’re Accused of Harassment
As a business owner, manager, or supervisor, you already know what you can do to create a respectful and harassment-free work environment. You know that you can prevent harassment by training your staff on how to recognize inappropriate behavior. And you should also...
Explain, Maintain, and Train
Employee Handbook Best Practices Your employee handbook puts all the policies and procedures that govern your business in one central location. At its most basic level, its purpose is to inform. When managed effectively, its reach can be far greater than that. Use the...
You’ve Received a Harassment Complaint – Now What?
Preventing harassment at your company is vital to creating and maintaining a productive work environment where all employees are treated with respect. Unfortunately, though, even when you do all you can to prevent harassing behavior, it can still happen. If it does,...
Start Planning Now for Employee Appreciation Day
The first Friday in March is Employee Appreciation Day, and it’s never too early to start putting some plans in place. This year, it may help to think of “appreciation” as a unique form of “accommodation.” What are you doing to make sure each of your employees can...
How to Reduce Workplace Injuries
According to the National Safety Council, the annual economic cost of workplace injuries is $170.8 billion. This includes the cost of wage and productivity losses, medical expenses, administrative expenses, and employers’ uninsured costs. When an employee is injured...
Effective Virtual Team Communication
The events of 2020 have forced most businesses to re-evaluate how they communicate within their teams. For essential businesses and other operations in the service industry where employees are still on-site and not always in front of computers, video conferences are...
Mission: Possible
If you don’t know where you’re going, you probably won’t wind up there. Before you can build a team environment, you must first decide on the team mission – where do you want it to go? What do you want it to do? By defining a clear team mission, you show employees...
What You Don’t Know Actually Can Hurt You
Complying with various federal, state, and local laws is part of doing business. No industry is exempt from compliance regulations, and some industries face greater legal demands than others. Here’s what you need to know to protect yourself and your company from risks...
Which Topics are Best for Online Employee Training?
Online employee training isn’t a nice-to-have tool in your knowledge management toolbox, it’s a must-have tool. Training online creates consistency in your training message, improves efficiency in training time, and streamlines training administration tasks. 5 Content...
How to Handle a He-Said-She-Said Harassment Claim
Workplace harassment can happen in any industry, at any time, between any staff members. As a supervisor, you are legally obligated to investigate all claims of harassment. Sometimes, harassment claims are easy to evaluate. For example, if an employee shows you...
