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Onboarding: A Fresh Perspective to an Age-Old Question
Do you ever feel like you're in an endless search for the right way to onboard new employees? You're not alone. These questions have been asked and answered in countless ways over the years: What paperwork is required on day one? How many days do you allow for...
Featured Article
Onboarding: A Fresh Perspective to an Age-Old Question
Do you ever feel like you're in an endless search for the right way to onboard new employees? You're not alone. These questions have been asked and answered in countless ways over the years: What paperwork is required on day one? How many days do you allow for...
Recent Articles
What Potential Employees Want from You
Recruiting potential employees is always a challenge, regardless of unemployment rates. Just as you have a specific set of ideals in mind for that perfect position-to-candidate fit, so do your prospective hires – and their priorities may be different from yours. 4...
Why You Should Be Building Custom Career Paths
We’ve all been through a lot in the last few years with a global pandemic, the Great Resignation, labor shortages, and a host of other challenges. As a result, it’s more important than ever to find quality, dependable employees—and even harder to keep them. According...
Alternatives to Brainstorming (And Why You Need Them)
Brainstorming was introduced in the 1950s as a way to generate out-of-the-box thinking, particularly in businesses such as advertising agencies. Since then, it has become a go-to strategy for teams to problem solve and innovate. But does it really work? Not always. 4...
5 Factors Affecting Business Growth
If you’re a business owner, then growing your business is most likely your primary goal. However, growing a business doesn’t happen overnight. It requires a lot of effort and action - and a solid growth strategy to achieve that goal. Key Factors of Business Growth So...
What Customers Want
Shopping has become easier than ever. Delivery services, ordering ahead, and online shopping make businesses more accessible and facilitate countless purchases each day. But just as your business can reach more and more customers, so can your competitors; they might...
Remember LEAST for Great Customer Service
Customer service is the backbone of any successful business. It not only resolves issues and addresses concerns but also creates memorable experiences that keep customers coming back. Exceptional customer service can set you apart from your competitors. Great...
Why Your Employees Need Training Recertification
How often do you recertify your employees for compliance topics? If a situation arose, are you confident they would know how to handle it? Recertification, even when state or federal law does not require it, is a good way to make sure your employees are always up to...
Transforming Training Techniques
Ask any business manager how things are going these days, and the answer will probably include the word “busy.” But what does that really mean? Busy with customers? Busy with operational tasks? Busy training staff members? Managers have many responsibilities, and it’s...
The Benefits of Workplace Mentorship
January is National Mentorship month. What better way to start off the new year than by developing a workplace mentorship program to further invest in your employees? Mentoring programs can benefit the mentor as well as the mentee. A good mentoring program can also...
Keeping Your Harassment Training Up-to-Date
A new year provides new opportunities for reviewing your training program and making sure your employees are receiving the training they need, particularly in relation to compliance. For example, when was the last time you really looked at your harassment training?...
Customer Service Begins in the Interview
Job interviews are stressful experiences for everyone. Think about it. Do you feel comfortable talking about yourself for half an hour to convince someone you don’t even know that you’re competent, intelligent and a good risk? Probably not. You’ll find out more about...
Your Competition is Changing – Are You Ready?
You’ve heard the joke about the two hikers and a bear, right? Two hikers encounter an angry bear in the forest. One of them opens his backpack, pulls out his running shoes, and begins putting them on as fast as he can. The other watches and says, “You don’t think...
