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The 10 Strategic Elements of a Culture of Convenience

The 10 Strategic Elements of a Culture of Convenience

Ask anyone and they’ll tell you; life is easier when everything is simple and convenient. The same is true for your business - when you can streamline tasks and establish processes that keep everything running like a well-oiled machine, your job becomes a lot easier....

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The 10 Strategic Elements of a Culture of Convenience

Ask anyone and they’ll tell you; life is easier when everything is simple and convenient. The same is true for your business - when you can streamline tasks and establish processes that keep everything running like a well-oiled machine, your job becomes a lot easier....

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5 Steps to Decision Making with Empathy

5 Steps to Decision Making with Empathy

Empathy is a popular concept right now, both in business and in life. What does empathy mean to you as a leader? Leading with empathy can look different for everyone, but in general, it means that your leadership decisions are guided by an understanding of the needs...

Reminder: Knowledge Retention Matters

Reminder: Knowledge Retention Matters

Henri Barbusse, a French novelist from the late 19th century said, “People are machines of forgetfulness.” Around that same time, German psychologist Hermann Ebbinghaus coined the term “the forgetting curve,” referring to how knowledge retention declines over time....

Can’t We All Just Get Along?

Can’t We All Just Get Along?

Albert Einstein once said, “In the middle of difficulty lies opportunity.” When you’re knee-deep in a difficult situation, it may be hard to hold on to that perspective. Keep this in mind: Managing conflict effectively leads to positive change for you, your team, and...

Keeping Your Cool: The Five Mistakes Leaders Make

Keeping Your Cool: The Five Mistakes Leaders Make

With summer temperatures on the rise and seasonal business heating up, keeping your cool may be a challenge some days. Success in leadership isn’t just about doing things right. It’s also about avoiding mistakes leaders make that, over time, can take a toll on your...

The What, Who, Why, and How of Neurodiversity

The What, Who, Why, and How of Neurodiversity

The term “neurodiversity” was coined by a social scientist more than two decades ago, but it’s only recently made it into mainstream business conversations. The more you understand it, the more you can create an inclusive environment where all your employees thrive....

5 Most Effective On-the-Job Training Strategies

5 Most Effective On-the-Job Training Strategies

There is absolutely no substitute for on-the-job training. With that being said, though, it’s also important to remember that not all on-the-job training works. To be effective, the process of training employees while they’re actively performing their jobs must be...

Get on the Fast Track with SMART Goals

Get on the Fast Track with SMART Goals

You're in a hectic business where day-to-day operation sometimes leaves little time for long-term planning. As a convenience store manager, though, you can't be successful by just running in place each day. To get moving, set well defined goals for every major area of...

Top 10 Telephone Turnoffs

Top 10 Telephone Turnoffs

No matter what type of business you’re in, first impressions matter. This is true if a customer is walking into your location or calling your business on the phone. To avoid negative first impressions that can happen over the phone, train your employees to avoid these...

You’re Promoted! (Do You Become Friend or Foe?)

You’re Promoted! (Do You Become Friend or Foe?)

Being promoted from within is a testament to your hard work and dedication to your company. A management position comes with some perks, for sure, but it can be a difficult transition. The person you worked side-by-side with yesterday is now working for you. What kind...

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