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7 Communication Skills Training Administrators Need
As a training administrator, the way you communicate has a large impact on the effectiveness of your role. Not only must you communicate effectively with the employees you are training, but you may also occasionally find yourself in the position of needing to...
Featured Article
7 Communication Skills Training Administrators Need
As a training administrator, the way you communicate has a large impact on the effectiveness of your role. Not only must you communicate effectively with the employees you are training, but you may also occasionally find yourself in the position of needing to...
Recent Articles
Online Learning Glossary
As businesses look for options to replace in-person learning events, training employees online has skyrocketed. Use this online learning glossary to keep track of industry lingo. Assessment: Assessments are a way to determine if a trainee has understood the learning...
Effective Virtual Team Communication
The events of 2020 have forced most businesses to re-evaluate how they communicate within their teams. For essential businesses and other operations in the service industry where employees are still on-site and not always in front of computers, video conferences are...
What You Don’t Know Actually Can Hurt You
Complying with various federal, state, and local laws is part of doing business. No industry is exempt from compliance regulations, and some industries face greater legal demands than others. Here’s what you need to know to protect yourself and your company from risks...
Which Topics are Best for Online Employee Training?
Online employee training isn’t a nice-to-have tool in your knowledge management toolbox, it’s a must-have tool. Training online creates consistency in your training message, improves efficiency in training time, and streamlines training administration tasks. 5 Content...
How to Handle a He-Said-She-Said Harassment Claim
Workplace harassment can happen in any industry, at any time, between any staff members. As a supervisor, you are legally obligated to investigate all claims of harassment. Sometimes, harassment claims are easy to evaluate. For example, if an employee shows you...
Online Training – Clicks that Stick
We live in a world of clicks. Answers to even some of the most complicated questions are just a click or two away, satisfying the increasingly popular need for instant gratification. Many of your employees may not even know how to discover information without clicking...
Questions and Answers about Competency-based Training
There’s a difference between what an employee knows and what an employee can do. Competency-based training bridges that gap. When your training goals are focused on competencies in addition to knowledge, you’ll have a more effective and efficient team. Take a look at...
Meet Your Learners Where They Are
If you’re like most business leaders in the service industry, you manage a staff that ranges from high school kids getting their feet wet in the job market to retirees trying to make a few extra bucks. Managing multiple generations takes excellent leadership skills,...
Harassment Claims – Are You Responsible for Non-Employees?
As an owner or manager, you can’t control everything that happens at your business. If you're in an environment where your employees are working from home during the pandemic, you may be even less aware of how employees are interacting with each other. You are,...
Company Culture Check During COVID-19
The culture of your company is more than just your vision and mission – it’s your values, too. While a time of crisis may leave you feeling overwhelmed with challenges beyond your control, it’s also a good time to conduct a quick “culture audit.” It’s important to...
How Employee Training Strategies Foster Teamwork
What if you invest in training for your employees and they leave? Sure, that’s a risk. A bigger risk, though, is not training them, and they stay. Untrained employees have no sense of teamwork, don’t work toward a common goal, and don’t particularly care about the...
Broadcast Your Crisis Communication
During times of crisis, you may feel like it’s all you can do to keep up with changes happening to your business. Even if you’re short on time, it’s important that you stay visible to your employees. They need to hear from you – and see you – now more than ever. While...
