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What Customers Want
Shopping has become easier than ever. Delivery services, ordering ahead, and online shopping make businesses more accessible and facilitate countless purchases each day. But just as your business can reach more and more customers, so can your competitors; they might...
Featured Article
What Customers Want
Shopping has become easier than ever. Delivery services, ordering ahead, and online shopping make businesses more accessible and facilitate countless purchases each day. But just as your business can reach more and more customers, so can your competitors; they might...
Recent Articles
Focus on Holiday Safety
Odds are your Christmas tree is not going to burn down your building (but water it well, anyway). Chances are also good that nobody’s going to eat a Poinsettia (it's a myth that they're poisonous, anyway). And you can probably bet that your assistant manager is not...
Are Your Employees Prepared for an Active Shooter?
With the threat of active shooter incidents becoming a frightening reality, training employees to respond effectively is a necessity. Active shooter training such as the FBI’s “Run. Hide. Fight.” video equips employees with tools to mitigate fear, empowers them to...
Brainstorming Dos and Don’ts
Scientist Linus Pauling once said, “The best way to have a good idea is to have lots of ideas.” Your business might not be about to change the world of quantum mechanics, but the ideas you come up with could be just as influential to your overall success....
Why You Should Be Building Custom Career Paths
We’ve all been through a lot in the last few years with a global pandemic, the Great Resignation, labor shortages, and a host of other challenges. As a result, it’s more important than ever to find quality, dependable employees—and even harder to keep them. According...
Start Planning Now for Next Year
With the fourth quarter of the year underway, now is the perfect time to start thinking about your goals for next year. Being an effective manager is a tough job, but with the right planning and the right skills, you can continue to improve and grow. Keep these key...
LMS Explained: What Is It and Why Do You Need One?
The world of employee training is ever-evolving, and chances are, someone somewhere has tried to tell you that a learning management system would improve your training program – but what is a learning management system? What Is a Learning Management System? A learning...
Most Common LMS Support Topics
Your learning management system (LMS) provides your employees with training that is up-to-date, flexible, and trackable. Your LMS support team can provide valuable resources and best practices for getting the most out of your LMS. There may be times when you'll need...
Make Networking Work for You
Regardless of your role within your organization, professional networking can help build relationships that will benefit you for years to come. Networking isn’t just about meeting and establishing new relationships – it's also about maintaining and strengthening the...
How to Improve Customer Loyalty
When it comes to building customer loyalty, you can’t just put it on your to-do list, get it done, and mark it off. Creating repeat customers is a process that should be ingrained in every aspect of your company, from your training programs to your marketing...
Do You Know Your Leadership Style?
Name five great leaders who have impacted you in your lifetime. More than likely, each one of those people had a completely different style of leading, and each style worked well for that specific person. Leadership styles can be as unique as the individual leading....
Millennials are Changing Your Customer Base
Remember that bratty kid from years ago who made a mess at the soda machine and threw a fit until his parents caved and bought him his favorite candy bar? Well, he’s all grown up now, and he’s bringing about 80 million of his friends to the marketplace as eager...
7 Communication Skills Training Administrators Need
As a training administrator, the way you communicate has a large impact on the effectiveness of your role. Not only must you communicate effectively with the employees you are training, but you may also occasionally find yourself in the position of needing to...