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Five Reasons Online Training Fails (And What You Can Do About It)

Five Reasons Online Training Fails (And What You Can Do About It)

A successful employee training program is the foundation of any business; without well-trained employees, you cannot expect your business to excel. One of the greatest benefits to online training is the flexibility it offers, but success isn’t always guaranteed. In...

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What’s in Your Nightmare?

What’s in Your Nightmare?

Regardless of your stance on taking work home with you, occasionally there are still certain aspects of your job that may haunt you even after hours. These management nightmares make up the most stressful aspects of your job during the day, and if left unchecked can...

Is Custom Online Training Right for You?

Is Custom Online Training Right for You?

Online learning often falls into one of two categories: off-the-shelf courses or custom online training programs. Which one is the best option for your company? That’s a difficult question to answer, but the good news is that you don’t have to choose one or the other....

LMS Benefits – What Does a Learning Management System Do?

LMS Benefits – What Does a Learning Management System Do?

LMS stands for Learning Management System. That sounds simple enough, but what does it really mean? Let’s break it down based on the people an LMS benefits. What an LMS Does for Employees Employees are the largest set of a learning management system’s end users. LMS...

Importance of Compliance Training

Importance of Compliance Training

When it comes to compliance risks, you can't afford not to train your staff. Training your employees on compliance topics is required by law in some instances, and strongly encouraged in all others. A simple read-and-agree approach is not enough. Your compliance...

Manage Training with Blended Learning Strategies

Manage Training with Blended Learning Strategies

There’s truth in the Chinese proverb that says, “I hear and I forget, I see and I remember, I do and I understand.” Adult learners remember what they see two times more effectively than what they read. Whether you’re launching a new promotion or certifying employees...

Reminder: Knowledge Retention Matters

Reminder: Knowledge Retention Matters

Henri Barbusse, a French novelist from the late 19th century said, “People are machines of forgetfulness.” Around that same time, German psychologist Hermann Ebbinghaus coined the term “the forgetting curve,” referring to how knowledge retention declines over time....

The What, Who, Why, and How of Neurodiversity

The What, Who, Why, and How of Neurodiversity

The term “neurodiversity” was coined by a social scientist more than two decades ago, but it’s only recently made it into mainstream business conversations. The more you understand it, the more you can create an inclusive environment where all your employees thrive....

5 Most Effective On-the-Job Training Strategies

5 Most Effective On-the-Job Training Strategies

There is absolutely no substitute for on-the-job training. With that being said, though, it’s also important to remember that not all on-the-job training works. To be effective, the process of training employees while they’re actively performing their jobs must be...

Top 10 Telephone Turnoffs

Top 10 Telephone Turnoffs

No matter what type of business you’re in, first impressions matter. This is true if a customer is walking into your location or calling your business on the phone. To avoid negative first impressions that can happen over the phone, train your employees to avoid these...

The True Cost of Bad Service

The True Cost of Bad Service

Losing a customer because they experience bad service at your company costs you more than just the profits that single customer would have created. The true cost of bad customer service goes beyond just one customer and, in fact, beyond your customer base entirely....